Business Analyst Machine Learning

SUMMARY

Senior IT professional with ** years in the IT Industry seeking an opportunity as a Senior RPA Business Analyst (UiPath), Senior Business Analyst, Project Manager, Machine Learning Analyst, or Business Technical Analyst. Design documentation for stakeholder that translated complex technical data into clear and concise data for technical and non-technical audiences.

SKILLS

UiPath Studio, Orchestrator, Automation Hub, Task Mining, Process Mining, Task Capture, and Citizens Development.

Confluence, SharePoint, API, ServiceNow, Workday, iGrafx, Snagit, Smartsheet, Adobe Creative Suites, Machine Learning.

Azure DevOps, Epics, Jira, Java Scripts, ServiceNow, Work Day, Fiserv, FDR_3270, BPMN, EMP, SOWs, and KPIs.

Agile and Waterfall Methodology, Photoshop, MS Office 365, Outlook, Excel, PowerPoint, Word, Lucidchart, and MS Visio.

EDUCATION

Tarrant County College, Fort Worth, TX

Associates of Art - Information Technology – Network Support – GPA 3.5

Certification – UiPath Professional Automation Business Analyst

Certification – Six Sigma Yellow Belt

PROFESSIONAL EXPERIENCE

Velera (Financial Institutions), St. Petersburg, FL – (Remote) March 2022 – February 2025

CSI Tech contracted with PSCU/Velera 03/2022-02/2023, I converted to hire with Velera 02/2023 (No Gap).

Senior RPA Business Analyst (UiPath - Certified)

Collaborated with Stakeholders to identify process improvements and conduct comprehensive feasibility assessments for automation opportunities, cost benefit summary, and ROI. Focused on high impact and beneficial process initiatives.

Utilize UiPath Automation Hub, Task and Process Mining to streamline, analyze, and improve business processes.

Crafted gap analysis for automation leading to a 35% reduction in project completion timeline.

Increased efficiency, accuracy, and productivity while reducing costs by 85% and eliminating human error.

Utilized Lean Six Sigma, Agile, and Waterfall Methodology throughout the end-to-end automation Lifecycle.

Project Managed scrum team to oversee the automation lifecycle management from initiation to deployment

Utilized Process Mining to analyze event logs, KPIs, system data, process mapping, determine bottlenecks and road blocks.

Crafted PDD, SDD, Jira and Epics, Features, and User Stories, Process Diagrams, Test Cases and Test Plans for automation.

Created Project Kickoff decks, Playbooks, SOWs, and Demo Videos to present to stakeholders and clients on automation.

Created Cost Benefits Analysis, current and future state detailed process mappings with MS Visio and iGrafx.

Utilized ServiceNow to administrate Initiative Product backlog, update initiative status with stakeholders, ticket request for software, hardware applications, network access, and new bot user accounts for Test and Production environments.

Created training materials for Citizen Development and Workshops to illustrate the benefits of automation.

Created SOPs on all phases of the RPA life cycle (Discovery, Assessment, Design, Build, UAT, Deployment, and Hypercare).

Used UiPath Studio, UiPath Assist, and Orchestrator to test, scheduled sprints, and report defects to developers.

Facilitated Kanban with Azure DevOps and Workday to access and streamline automation initiatives.

Worked with Fraud, Risk, and Knowledge Learning teams to automate KPIs to measure impact of automation solutions.

Matrix Resources (Client – Artisan Design Group), Dallas, TX – (Hybrid) August 2021 – March 2022

Business Analyst / Technical Writer

Collaborated with Stakeholders, SME, Process Owners, and Scrum team to assess current end-to-end processes.

Created Word, PowerPoint, and MS Visio documents for training and business presentations.

Collaborated with the Application Architect Developers on data structures, Power BI and Data Warehouse.

Created user stories and utilize MS Visio to create high-level and detailed process mappings.

Created training and marketing materials for various departments for potential clients.

Collaborated with IT on Software Updates, Installs, Mobile Applications Development, and Cybersecurity.

Collaborated with System Engineers to document Multi-factor Authentication for VPN, FMS, and Salesforce.

BlueSky Resource Solutions (Client – nThrive) Healthcare, Atlanta, GA – (Remote) July 2020 – May 2021

RPA Business Analyst (UiPath)

Conducted feasibility assessment with Stakeholders to identify process improvements in the healthcare industry, and documented PDD, SDD, and Test Plans for RPA development and Lifecycle Management.

Participated in discovery, governance, kickoffs, and intake session of end-to-end process.

Utilized MS Visio and Lucidchart to create high level and detailed process mappings and crosswalks for healthcare services.

Attended daily scrum meetings to discuss development status and assist with any road blocks.

Created user stories and Process Design Document using Agile Methodology for UI Path RPA development.

Facilitated technical writing training session for Business Analyst to properly create Process Design Documents.

Randstad Technologies (Client – McKesson/Change Healthcare), Frisco, TX July 2019 – April 2020

RPA Business Analyst (UiPath/Automation Anywhere)

Communicated with stakeholders, project managers, developers, solution design architects, Salesforce, and Six Sigma in the healthcare industry to automate manual processes. Worked onsite and remotely with 50% travel.

Created automation PowerPoint presentations to illustrate the benefits of automation to bring in business.

Liaison to stakeholders for creation of RPA operating structure, governance, automation roadmap, and PDD.

Conducted feasibility session with stakeholders to determine automation financial benefit and ROI.

Conducted Intake session with stakeholders on the current state manual process, business rules, and exceptions.

Created PDD, SDD, Process Diagrams, Test Cases, user stories for RPA initiatives using Agile and Waterfall Methodology.

Created test plans, test cases, and facilitate UAT leading to 35% reduction in project completion timeline.

Created process detailed mapping to illustrate current state process and future state for stakeholders.

Insight Global (Client – Verizon). Dallas, TX December 2018 – July 2019

API/RPA Technical Writer (Machine Learning)

Integrate technical specifications and API code into Confluence documentation to present to stakeholders.

Collaborated as SME with Machine Learning Data Scientist, Solution Architects, and Engineers for Machine Learning Algorithms, Open-Source API Management, RPA, and NBAs to predict a customer’s call intent.

Created PowerPoint documents to showcase Machine Learning process solutions.

Create Process Diagrams, Machine Learning illustrations, and Presentations.

Documented Agile methodology for RPA business intelligence JSON request and response, and Python scripts.

Innovative Business Software, Inc., Irving, TX June 2015 – May 2017

Senior Technical Writer/Quality Assurance Software Analyst

Coordinated with Stakeholders and Scrum team to create and update Agile documentation.

Created user manuals utilizing Adobe RoboHelp HTM, MS Word, Excel, PowerPoint, MS Visio, and Snagit.

Created PowerPoint presentations, brochures, and workflow charts with Adobe suites, PPT, Lucidchart, and MS Visio.

Created UAT to test Sequel script, API, Integration, and Regression on PC, Cloud, VMWare, web browsers, and mobile devices for manual and automation.

Documented software platforms for Mobile applications, cloud server, and API Manager.

Reported bug defects to scrum team and assisted in resolving road blocked and bottlenecks.

Synergy Wireline Equipment, Burleson, TX August 2013 – September 2014

Lead Technical Writer

Coordinated with the management team to create User and Maintenance manuals for fracking trucks and equipment.

Utilized Adobe FrameMaker, Adobe Creative Suites, InDesign, and MS Office applications.

Coordinated with technical engineers to design the schematics for all wireline trucks.

Prepared Compliance packages for quality assurance and the warranty of all trucks.

Created graphic brochures and video presentations for multiple fracking and oil industry conventions.

Certrec Corporation, Fort Worth, TX June 2008 – May 2013

Lead Technical Writer/Quality Assurance Analyst

Coordinated with licensing engineers to create Nuclear Operating and Licensing Application for submittal to the Nuclear Regulatory Commission (NRC) to build nuclear reactors.

Created documents utilizing Adobe FrameMaker, Adobe Photoshop, and Microsoft Word. Created training materials for new hires and eLearning web content delivery.

Tested new software releases on various web browsers, mobile devices, PC, and VMWare.

Created UAT and test cases for regression and agile testing, test scripts, and reported bug defects.

Interacted with the IT developers to resolve bug defects and facilitate User Acceptance test.

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