Product Manager Customer Experience

Leena Shrikant Kesarkar

+1-765-***-**** *********@*****.*** www.linkedin.com/in/leena-kesarkar/ United States PROFESSIONAL SUMMARY

Data-driven professional with 3+ years of experience in developing automated data pipelines and building intuitive data visualizations. Skilled in using SQL and Python to translate business requirements into technical solutions and drive process improvements. Proven track record of leveraging data to inform leadership decisions and improve customer experience PROFESSIONAL EXPERIENCE

LSPedia Inc. Detroit, MI, US

Associate Product Manager – Pharmaceutical Compliance & Serialization SaaS Mar 2025 – Jun 2025

Drove client engagement (manufacturers, distributors, and dispensers) to align requirements for new feature development; balanced competing priorities, delivered interactive MVP using AI-prototyping tools (Bolt), and validated workflows, boosting iteration cycles by 40%

Reduced support ticket volume by 45% by analyzing and resolving platform performance issues, engaging with Ops and Support teams to manage backlog prioritization in JIRA, improving product quality

Translated serialization and traceability requirements into 30+ user stories with acceptance criteria and Figma wireframes; collaborated with engineering teams on sprint planning to implement features for US-based enterprise clients ensuring minimal technical rework

Developed internal and sales-facing product collateral to accelerate client enablement and reduce implementation inquiries, supporting product demos and feature launches

Regeneron Pharmaceuticals Inc. Tarrytown, NY, US

Technical Project Manager Intern – Biopharmaceutical IT Jan 2023 – Aug 2023

Owned end-to-end project governance of SharePoint-based knowledge management system, managing timelines and aligning between business and technical teams; improving document retrieval efficiency by 70%

Increased CSAT score by 65% for 50+ end-users by conducting user research and A/B testing to refine user workflows for program information repository, impacting user satisfaction across 9 scientific programs

Conducted discovery sessions with Business Operations to evaluate existing data workflows for integrating lab instruments data with AWS data lake, confirming technical architecture alignment with business goals

Re-engineered key performance indicators (KPIs) on executive dashboards to improve user engagement and data lake performance tracking, providing enhanced reporting capabilities to leadership for data-driven decision-making Capgemini Technology Services Mumbai, MH, India

Associate Product Consultant – Commercial Lines InsurTech Jul 2021 – Jul 2022

Partnered with reinsurance client and internal development teams to gather and align functional requirements for API integration with policy system, mitigating risks and dependencies, and achieving 20% faster time-to-market

Managed delivery of 15+ policy forms by defining requirements, prioritizing product backlog, and coordinating with technical teams to resolve roadblocks, leading to 25% faster delivery time and 30% sprint velocity improvement

Designed and executed complex SQL queries to fine-tune data collection operations and backend functionalities, delivered 40+ Commercial Lines solutions as per business rules

Coordinated 8 production releases by maintaining CI/CD documentation, tracking risk assessment logs, and communicating with stakeholders Majesco Software Solutions Mumbai, MH, India

Software Engineer – P&C InsurTech Jul 2019 – Jul 2021

Automated premium pricing updates by developing a Python-Selenium script, resulting in 60% decrease in defect density and 50% boost in developer productivity

Optimized backend performance for premium calculations by optimizing SQL-based rule modules, lowering processing time by 50% and elevating real-time quoting for underwriters and agents

Delivered 80+ client-requested enhancements with end-to-end software testing to improve user experience and upgrade system functionality across 3 lines of business; collaborated with Solution Architect and QA teams for implementation PROJECTS & VOLUNTEERING

Extern – AI Data Analytics & Market Research (Beats by Dr. Dre) Jul 2024 – Sept 2024

Drove data-driven approach to product development by leading 40+ Voice of Customer (VOC) interviews and surveys uncovering user pain points

Translated qualitative and quantitative data findings into actionable recommendations, and visualized key trends using dashboards to inform executive decision-making. Innovated data collection process by designing AI chatbot-based surveys, boosting response rate by 80% SKILLS & CERTIFICATIONS

Business Analysis: Agile, Scrum, SDLC, Quality Assurance, Defect Management, UAT Testing, Risk Mitigation AI & Technical tools: Jira, Confluence, Figma, Miro, SharePoint, Lucid Chart, MS Office, ChatGPT, Claude, Gemini, Prompt engineering, Technical & Analytics: SQL, MySQL, Excel, Python, TIBCO Spotfire, Power BI, Tableau, REST APIs Postman, Selenium, RDBMS, EDI, AWS, Azure DevOps Certifications: Certified Scrum Product Owner (CSPO), Project Management, Agile Software Development, Google Looker Studio EDUCATION

Purdue University-Main Campus West Lafayette, IN, US Master of Science in Engineering Management Aug 2022 – May 2024 K.J. Somaiya College of Engineering Mumbai, MH, India Bachelor of Technology in Electronics Engineering Aug 2015 – May 2019 4

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