Customer Care Client Services
Resume:
Mark Wayne Fillers
Fort Lauderdale, Florida 33308
***********@*****.***/ www.linkedin.com/in/markfillers Competencies – Core Skills
GAP – Cost Accounting Profit Loss Management
SAP – MS Office, Excel Risk Reduction Management
Consumer/Customer Service Leadership/Team Building Financial professional with extensive operational experience both domestic and inet Experience
2019 - now Chief Operating Officer at Beg for More Holdings, LLC Consulting in Consumer Experience, Retail Loss Prevention and Operational Improvements.
2010 - 2014 Global Director & Operations Executive at Philips Consumer Lifestyle Based in the U.S. this position required 50% international travel. Developed and Implemented project based improvement programs addressing issues with impact on Customer Satisfaction, Financial Performance and Operational Efficiency.
2008 - 2010 Philips Consumer Lifestyle Director – Consumer Care Directed a team of 42 total reports across five locations in the United States and Canada, delivering world class Customer Care experience and efficient Retailer Returns handling.
2007 - 2008 Philips Consumer Lifestyle - Audio/Video Consumer Experience Senior Manager
Managed a team of 17 total reports across two locations. Consumer Experience Scenario Planning for Audio/Video Products sold in North America. 2005 - 2007 Philips Consumer Lifestyle Financial Controller - After Market Sales Consumer Warranty Financial Management, Aftermarket Sales/Extended Warranty Contracts
1997 - 2005 Philips Consumer Lifestyle Financial Controller - Marketing Product/Channel Profitability Analysis, Contract Management for Promotional Funds
1981 - 1997 Philips Consumer Lifestyle Controller/Senior Manager-Financial Reporting - General Accounting - Account Payable - Cost Accounting - Inventory Control
Compliance to GAAP, Financial Reporting and Analysis, Cash Management, Complex Account Reconciliations, Cost Accounting, Inventory Accounting, Manufacturing Variance Analysis
Education
1981 Tennessee Wesleyan College
Bachelor of Science
Accounting
Mark Wayne Fillers
6278 N Federal Hwy Unit 423
Fort Lauderdale, Florida 33308
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