Customer Service High School
Resume:
JESSICA BOHM
EDUCATION
High School Diploma
Bonduel High School
2003
Pursuing an associate degree for
Health Information Technology
NWTC – Online Classes
SKILLS
Relationship building
Phone and email etiquette
HIPAA Compliant
Payment processing
Learning electronic health records
Learning medial
terminology and coding
REFERENCES
Rebecca Cloud 920-***-****
McKenna Mulvey 920-***-****
WORK EXPERIENCE
Elevate Patient Financial Solutions – Patient Advocate
Shawano, WI 2024 – present
Respond to patient concerns and questions with compassion.
Followed document protocols to safeguard the confidentiality of patient records.
Provide excellent customer service to patients and staff.
Educate patients and families on healthcare options and financial support resources.
Entered details into computer systems and managed database of information.
Qualheim’s True Value – Cashier-Service Desk
Shawano, WI 2024 – present
I work this job every other weekend when I don’t have my kids.
Effectively multitasked between various responsibilities at the service desk while maintaining attention to detail.
Provide excellent customer service and make sure the customer is happy.
Light cleaning chores such as sweeping, dusting, vacuuming, and counting down the drawers at the end of the night.
American Family Insurance – Customer Service Representative
Green Bay, WI 2019 – 2024
Responded to customer requests for products, services, and company information.
Developed rapport with customers through active listening skills, leading to higher retention and positive feedback from customers.
I also worked at Cost Cutters, Smartstyle, and the Barbershop from 2003 to 2019.
PROFESSIONAL OVERVIEW
Compassionate Patient Advocate with a proven track record at Elevate Patient Financial Solutions, excelling in relationship building and HIPAA compliance. Adept at educating patients on resources, enhancing access to care, and resolving concerns with empathy. Knowledgeable in electronic health records and committed to delivering exceptional customer service.
CONTACT
*******.**********@*****.***
110 E Hofman St, Cecil WI 54111
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