Project Manager Program

Joseph Bertolino

Merrick, NY ***** 646-***-**** *************@*****.*** linkedin.com/in/joebertolinopmp

Sr. Program Manager / Project Manager

Dynamic and results-driven Technical IT Program Manager / Project Manager with proven expertise in leading end-to-end management of application, infrastructure, and database projects. Adept at leveraging Agile and Waterfall methodologies to deliver cost-effective solutions while ensuring compliance with security and industry standards, including PCI DSS, HIPAA, and SOX. Skilled in vendor management, cross-functional team leadership, and cloud migration initiatives, with a focus on driving measurable business outcomes and operational excellence.

Key Skills

Program/Project Management Waterfall Agile Vendor Management Team Development and Leadership

Risk Management Stakeholder Engagement Budget and Resource Planning Process Improvement Cloud Migrations Compliance (PCI DSS, HIPAA, SOX) ServiceNow Salesforce MS Project JIRA Confluence SharePoint Visio ITIL Framework Power BI G-Suite Microsoft Office 365

Professional Experience

HCL-Tech, Long Island City, NY 11/2023 - 12/2024

Sr. Program Manager / Project Manager PMO @ JetBlue Airlines

Oversaw transition of managed services for JetBlue from Verizon to HCL Tech, delivering successful program metrics for Security, Voice, Network, and Datacenter projects and program delivery. Maintained robust reporting mechanisms and risk registers, enhancing transparency for senior leadership.

Delivered projects within timeline and budget constraints, driving adherence to SLA agreements.

Led vendor performance management and contract negotiations across multiple programs.

Ensured IT audits met compliance standards and managed security vulnerability updates (ISO 27001 & NIST).

Drove IT governance strategy and policy implementation and provided authoritative guidance on technical strategy.

Mentored project managers, elevating team performance and project outcomes.

Verizon, Long Island City, NY 5/2019 - 10/2023

Sr. Program Manager / Project Manager PMO @ JetBlue Airlines

Guided large-scale programs across Security, Voice, Network, and Datacenter sectors, achieving key deliverables within contractual agreements. I had responsibility for portfolio delivery across multiple client initiatives, overseeing several concurrent programs, aligning them to client strategy, ensuring SLA compliance, and managing interdependencies between teams.

Spearheaded PCI DSS compliance audit, ensuring regulatory adherence. Implemented proactive risk management plans, avoiding $300k+ in potential penalties from regulatory deadlines.

Optimized project delivery through RAID log management and cross-functional collaboration.

Enhanced client satisfaction by maintaining high-quality service standards and execution.

Directed software/hardware upgrades and security enhancements.

Managed cross-functional teams.

Led weekly Security Strategic and Tactical meetings with clients CISO and provided strategic direction.

Northwell Health, New Hyde Park, NY 10/2018 - 5/2019

Sr. Project Manager / Program Manager, Data Analytics - Business Intelligence Competency Center

Led IBM Infosphere MDM projects, achieving over 95% reduction in data duplication through effective data standardization and matching rule implementations. Managed multiple direct reports.

Delivered a narcotics division project analyzing drug dispensation data, enhancing regulatory compliance.

Developed and implemented resource capacity tracking procedures, optimizing team efficiency.

Led implementation of a new provider data system that replaced the legacy system.

Managed multiple POC’s to evaluate data standardization and transformation software.

Joseph Bertolino *************@*****.*** Page 2

NYC Department of Sanitation, New York, NY 9/2017 - 9/2018

Sr. Project Manager, Bureau of Information Technology

Executed SaaS Enterprise Content Management (EDM) implementation replacing legacy system, reducing departmental paper usage by 80%.

Deployed Microsoft Power BI, improving data visualization and analytics.

Manage POC for speech recognition of electronic documents.

Managed infrastructure projects for new transfer stations and spearheaded .NET development efforts.

GNY Insurance Companies, New York, NY 7/2016 - 8/2017

Director PMO

Implemented Salesforce CRM system replacing in-house system, driving a 25% increase in sales leads and new business bookings. Led Steering Committee meetings status meetings with C-Level executives.

Managed SaaS Loss Control projects, reducing inspector turnaround times by 20%.

Implemented change management policies and procedures.

Managed multiple Project Manages and Business Analysts.

Implemented project phase gate procedures to ensure compliance with project artifact policies.

Established PMO processes and procedures, enhancing project prioritization and execution.

Managed corporate website redesign project which enhanced customer and broker interaction.

Implemented forms and procedures for Business Cases, Project Charters, Status Reports and Dashboards.

Coordinated and documented Disaster Recovery Planning.

Managed replacement of legacy payroll system.

EmblemHealth, New York, NY 2/2003 - 7/2016

Sr. IT Project Manager

Directed diverse IT initiatives, including data integration and provider verification projects, enhancing data accuracy to 98%.

Integrated Agile methodologies within a predominantly Waterfall environment, streamlining project workflows.

Oversaw SOX, HIPAA, and ADA compliance efforts, ensuring regulatory adherence.

Managed the work of off-site developers and virtual teams used for outsourced projects.

Payor projects for HMO (Managed Care), PPO, ASO & Medicare.

Managed multiple Project Manages and Business Analysts.

Led data mapping and JAD sessions.

Certifications

Project Management Institute; PMP Certification

Project Management Institute; PMI-ACP Certification

Certified Scrum Master (CSM)

ITIL v3 Foundation Certification

Lean Six Sigma Green Belt

Google Cybersecurity Certificate

ChatGPT for Project Management: Execution, Tracking, Success Certificate

Education

Master of Science, MS in Information Technology with a specialization in Project Management

Capella University

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