Technical Support Customer Satisfaction

DENISE SANDERS

Vine Grove, KY ***** 727-***-**** *********@*****.***

Dynamic Senior Troubleshooter at Raytheon with a proven track record in system diagnostics and enhancing customer satisfaction. Expert in problem-solving and collaboration, I streamlined troubleshooting processes, significantly increasing efficiency and system uptime. Committed to delivering high-quality technical support while fostering strong client relationships and optimizing network operations.

• System diagnostics

• System performance assessments

• Teamwork and collaboration

• Problem-solving

• Attention to detail

• Multitasking

Senior Troubleshooter, 04/2000 - 06/2025

Raytheon – Largo, FL

• Enhanced customer satisfaction with timely resolution of complex technical problems. Leveraged strong communication skills to convey complex information clearly during customer interactions, improving client understanding of resolutions provided.

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Applied critical thinking skills to identify patterns in reported issues, enabling targeted improvements in hardware and software systems.

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• Identified root causes of recurring issues, implementing long-term solutions to prevent future occurrences. Implemented best practices in problem-solving methodologies, leading to more effective troubleshooting techniques across the team.

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Computer Engineering Technology, 10/1990

CHI Institute - Southampton, PA

PROFESSIONAL SUMMARY

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