Customer Service Call Center

JOSEPH SCALCHI

Netcong, NJ *****

*************@*****.***

786-***-****

Authorized to work in the US for any employer

Work Experience

Dispatcher/Delivery Driver

Geneship LLC-Kearny, NJ

October 2021 to Present

Assist Team members with proper delivery instructions on how to deliver packages to Customers. Troubleshoot any delivery buffers on the Delivery Driver's end and provide support for the safest delivery method.

Coordinate rescue efforts to Delivery Drivers that are falling behind with their route. Postal Support Employee

United States Postal Service-Clifton, NJ

July 2020 to October 2021

1. Makes one or more sortations of outgoing and/or incoming mail using the appropriate sort program or manual distribution scheme.

2. Prepares work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers, are in place.

3. Removes sorted mail from bins or separations and places into appropriate trays or containers or verify mail to ensure sortation accuracy as needed.

4. Follows established safe work methods, procedures and safety precautions while performing all duties. 5. Performs other duties as assigned.

Priority Shareholder Services Supervisor

AST Fund Solutions LLC-Brooklyn, NY

July 2014 to October 2019

complaints efficiently.

• Managed customer calls effectively in a complex, fast-paced, challenging call center environment. • Initiated operations improvements to maintain overall call center productivity.

• Provided incentive to increase productivity by offering employee awards for best customer service. • Diffused volatile customer situations courteously.

• Met or exceeded service quality standards every review period. Customer Service Representative

The Altman Group-Lyndhurst, NJ

February 2008 to July 2014

Answered customer inquiries and provided accurate information regarding products and services. Provided excellent customer service to resolve customer complaints in a timely manner. Gathered customer feedback through surveys and used the data to improve customer service. Education

High School Diploma

Rutherford High School-Rutherford, NJ

September 1999 to June 2003

Skills

• Email

• Schedule Management

• Microsoft Excel

• Organizational skills

• Data entry

• Microsoft Office

• Driver communication

• Shipping & Receiving

• Customer support

• Load & Unload

• Order Picking

• Route Navigation

• Computer Literacy

• Driving

• iOS

• Microsoft Word

• Picking and Packing

• Android

• Dispatching

• Warehouse Experience

• Warehouse distribution

• Microsoft Outlook

• Microsoft Windows

• Typing

• Pallet Jack

• Logistics

• Organizational Skills (10+ years)

• Computer Skills (10+ years)

• Phone etiquette

• Database Management

• Adobe

• General Labor

• Time management

• English

• Mobile devices

• Customer Service

Certifications and Licenses

Driver's License

Contact this candidate