Business Analyst E-Commerce
Resume:
Priyanka Singh
Business Analyst – Logistics E-commerce Process Improvement
️ *******@*****.***
Noida Immediate Joiner
Professional Summary
Results-oriented Business Analyst with 7+ years of experience in requirement gathering, process optimization, and data analysis across logistics, e-commerce, and financial services. Proficient in creating BRD, FRD, and user stories aligned with Agile methodologies. Skilled in tools like JIRA, Confluence, SQL, and Excel for driving actionable insights and supporting end-to-end project lifecycle, including UAT and stakeholder collaboration. Adept at bridging the gap between business objectives and technical teams to deliver scalable, value-driven solutions.
Professional Experience
Business Analyst – KlearNow India Pvt Ltd
May 2021 – Present
● Gathered and documented BRD, FRD for logistics & operations
● Improved shipment turnaround by 18% through workflow automation
● Created AS-IS/TO-BE process models (Lucidchart, Visio)
● Conducted KPI-driven data analysis using Excel, SQL, Zoho CRM
● Led Agile ceremonies: daily stand-ups, sprint planning
● Used Generative AI tools for smart documentation
● Managed UAT support, defect tracking in JIRA & Confluence Business Analyst – Travel Triangle
Feb 2016 – Jun 2020
● Gathered requirements across sales, product, ops for BRD/FRD
● Performed gap analysis to streamline travel booking flows
● Converted feedback into user stories with acceptance criteria
● Built and analyzed MIS dashboards in Excel
● Conducted stakeholder workshops, supported UAT
● Enhanced booking flow with design/dev collaboration Key Achievements
● Spot Award at KlearNow for process improvement
● Led volunteer NGO event operations
● Consistent stakeholder praise
Skills & Tools
● BA Tools: JIRA, Confluence, Lucidchart, Visio, Zoho CRM
● Docs: BRD, FRD, User Stories, Acceptance Criteria
● Analysis: SQL (basic), Excel, Google Sheets
● Methods: Agile Scrum, UAT, Stakeholder Mgmt, Gap Analysis
● AI Tools: Generative AI for documentation
Education
● PGDM – Apeejay School of Management, 2015
● B.Com – Sikkim Manipal University, 2013
● 12th – Jean Paul’s School, 2010
Certifications
● Generative AI for Business Analysts – 2024
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