Team Leader Service Representative

PATTI J. STERLING POLK

**** *. ***** **. ******, Illinois 61615

E-mail: *****@****.*** Cell: 309-***-****

SUMMARY: Corporate executive, information design consultant, service representative of more than 30 years in telecommunications industry. Creative, productive, results-oriented manager, team leader, Entrepreneur, program developer and presenter skilled in achieving audience rapport.

PROFESSIONAL SKILLS AND ACHIEVEMENTS:

● Demonstrated team leader experienced in prioritizing critical procedures to achieve and

maintain efficient, yet client-sensitive venues.

● Compassionate, tactful communicator to clients and professional colleagues at all levels

● Leader and consultant in community diversity issues

● Author, trainer, Civil War historian, lecturer to adults and children

SELECTED COMMUITY INVOLVEMENT:

● Trustee Greater Peoria Mass Transit District 2021-present

● Member, OSF Healthcare Children’s Hospital Community Advisory Board 2020-2021

● Member, Illinois Central College Foundation Board 2017-2021

● Vice President, Church Women United-Illinois, 2020

● President, Church Women United-National, 2014-2020

● President, Church Women United-Illinois, 2012-2016

● President, Church Women United-Peoria. 2008-2012

● Vice-President, Springdale Cemetery Authority Board, 2012

● President-Founder Mothers Against Violence, 2006-present

● Member of Peoria Public Schools District 150 Strategic Plan Committee, 2002-2007

● Member of Women’s Fund Community Foundation of Central Illinois, 2001-2004

● Member of Peoria Area Chamber of Commerce Workforce Development and Education

Committee 2001-2003, 2006-2012

● Member of Peoria Area Chamber of Commerce Transportation Committee, 2012-2013

● Member of City of Peoria Zoning Commission, 2003

● Member of Peoria Historical Society-Step Back Into Peoria’s Past, 2005

● Chair Voter Services, League of Women Voters, 2001-2002

● Member of Activities Board, East Peoria Chamber of Commerce; Board of Directors, Peoria

Area Chamber of Commerce; Peoria Economic Development Board; Spoon River College

Activity Board and Steering Committee; Susan G. Komen “Race for the Cure”,1999-2000

● Member of Ameritech Ambassador Program, Ameritech Pioneer Speakers Bureau, 1969-2000

● Member of Peoria Convention and Visitors Bureau; Tri-County Urban League; Peoria Art Guild

And Church Women United Board of Directors, 1999

● Member of Education Committee and Task Force, Peoria Area Chamber of Commerce, 1999

State of Illinois

Community Health Worker 2021 2022

Arya Group LLC, Peoria Illinois 2020-2022

Entrepreneur, National Director

Authorized Distributor of Aerus Purification Systems

Harbor Light Hospice, Peoria, Illinois 2008-2018

Volunteer Coordinator, Harbor Light Hospice Volunteer Program

Developed and coordinated al aspects of the volunteer program, recruiting and retaining

Volunteers to provide companionship and emotional support to hospice patients by working

with community organizations

Methodist Medical Center, Peoria, Illinois 2004-2007

Project Coordinator, Nursing Workforce Diversity Grant

Developed and coordinated all aspects of the College Bound Nursing Excellence

Program, which includes establishing grades K-8 community education program,

recruiting high school students, mentors and volunteers; coordinating program with

Illinois Central College, Peoria Public Schools District 150, and Methodist Medical Center

College of Nursing

Pya Mwanzo, Peoria, Illinois 2001-Present

Entrepreneur of Sole Proprietorship

Disseminate information through personal lecture presentations on

African American quilts and their role in the Underground Railroad

Coldwater Creek, Peoria, Illinois 2003-2004

Public Relations Customer Care Lead Manager

State of Illinois, Peoria County Regional Office of Education 2002

Program Director for Safe to Learn Federal Grant

Ameritech, Peoria, Illinois 1969-2000

● Corporate Director, External Affairs, 1999-2000

● Manager, Network Organization RCMAC, 1997-99

● Area Manager, Sales and Servicing-Illinois, 1995-97

● Service Manager, Area Codes 708-815, 1993-95

● Customer Advocate, Sales and Servicing-Illinois 1984-93

● Information Design Consultant 1979-84

● Business and Residence service Representative 1969-79

EDUCATION: Illinois Central College, Peoria, Il 2001

Jackson State College, Jackson, Mississippi 1968

Western Illinois University, Macomb Illinois 1967

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