Data Center Change Management

XAVIER MACK

District Heights, MD • 202-***-**** • *********@*****.***

PROFESSIONAL SUMMARY

Senior Infrastructure & Cloud Architecture Technician (Level 9) with 20+ years of experience in data center operations, security systems integration, fiber optics, and hardware installation for federal, commercial, and healthcare clients. Skilled in rack & stack, cable management, CCTV, access control, incident response, and compliance. Recognized for delivering projects ahead of schedule, reducing downtime, and maintaining strict adherence to security, HIPAA, OSHA, and federal standards. Adept at collaborating with cross-functional teams and managing mission-critical infrastructure to ensure maximum uptime and operational efficiency.

KEY SKILLS

• Data Center Operations – Rack & Stack, Hardware Installation, Cable Patching, Asset Management, Environmental Monitoring

• Incident Response – Troubleshooting, Fault Isolation, Physical Reboots, Root Cause Analysis

• Security Systems – CCTV, Access Control, Maglocks, Strikes, Intrusion Detection, Alarm Systems

• Fiber Optics – Fusion Splicing, Testing, CAT6, Coax, DAS Installations, Fiber Termination & Certification

• Systems – Software House, AMAG, Bosch, Phillips, WIDS, WAPS, Public Address Systems

• Cloud & Virtualization – AWS, Azure (basic support and infrastructure integration)

• Compliance – HIPAA, OSHA, Federal Safety Standards, ITIL Change Management

CERTIFICATIONS

• Open Architecture Systems Interconnection Solutions (OASIS) – 2005

• FIS Advanced Fiber Optic Training – 2001

• Ultrak Access Control Systems Certified – 2000

• Fiber Optic Design, Installation & Maintenance (FO-DIM) – 2000

• Amtrak/CSX Rights-of-Way Safety Training – 2000

• GN Nettest Optical Fiber / OTDR Solutions Training – 2000

• ServiceNow: Change Management – 03/31/2022 (Kaiser Permanente)

• ServiceNow: Change Management Approvals – 03/29/2022 (Kaiser Permanente)

• ServiceNow: Getting Started (Navigation, Service Request & Incident) – 08/04/2023 (Kaiser Permanente)

• IT Operations - Data Center Operation Critical Awareness Certification 3.0 – 12/21/2022 (Kaiser Permanente)

• Change Enablement Approval Certification 2024 – 02/22/2024 (Kaiser Permanente, SMO)

• Data Management & Security Compliance Training – 08/04/2023 (Kaiser Permanente)

• 2022 Cybersecurity Education – 11/29/2022 (Kyndryl)

• Enterprise Change Management – IT Change Management 2019 – 08/07/2023 (Kaiser Permanente)

• Currently Studying: CDCTP – Certified Data Centre Technician Professional

PROFESSIONAL EXPERIENCE

ARTECH – Contractor for Kyndryl Kaiser Permanente (Healthcare) – Silver Spring, MD

Senior Infrastructure & Cloud Architecture Technician – Level 9 3/2022 – Present

• Serve as on-site “hands and eyes” for remote teams, supporting mission-critical healthcare infrastructure in a high-availability data center environment.

• Perform rack & stack, cable patching, preventive maintenance, and hardware replacements for servers, storage systems, and network devices.

• Diagnose and resolve system issues, replace faulty components, and execute physical reboots to restore services with minimal downtime.

• Ensure compliance with HIPAA and organizational security standards, maintaining detailed logs and following ITIL-based change management processes.

• Collaborate with network engineers, system administrators, and security teams to support infrastructure scalability and reliability.

Comnet Data Center Infrastructure Technician – Washington, DC

2/2018 – 3/2022

• Installed and decommissioned rack equipment, including routers, switches, and storage units.

• Conducted fiber splicing, testing, and repairs; operated Fluke testers and light meters to locate and resolve cable faults.

• Installed WAPS and CCTV systems; established cable paths, trays, and racks to support new infrastructure builds.

• Provided infrastructure support for Amazon Web Services (AWS) and commercial data center operations across multiple Mid-Atlantic locations.

M.C. Dean Security Systems Technician – Washington, DC

8/2017 – 2/2018

• Installed and maintained access control systems (Lenel, Software House, AMAG), CCTV cameras, maglocks, and emergency fire doors.

• Performed preventive maintenance on security hardware including metal detectors, ION scanners, and UPS battery systems.

• Completed cabling and terminations for fiber and CAT6 systems at U.S. Capitol facilities.

Tech USA Government Solutions Millersville, MD

Installer II 5/2009 – 4/2017

• Completed large-scale installation projects for federal facilities, including the Pentagon, NSA, and BWI Airport, ahead of schedule and under budget.

• Installed and configured Lucent & Nortel SONET network alarms, AC/DC power plants, and grounding infrastructure.

• Deployed WIDS/WAP systems, LAN/WAN support, and low-voltage cable pathways for secure network environments.

• Terminated, tested, and documented low-voltage and fiber optic cabling for high-security environments.

EARLIER CAREER (Summarized)

• HMI – Fiber Optics & DAS System Splicing Technician Washington, DC (Apr 2017 – Aug 2017) – Installed/tested DAS systems, routed fiber optic cables, performed fusion splicing and certification.

• HMI – Fiber Optic Installation Technician Lorton, VA (Jun 2005 – Apr 2007) – Installed, terminated, and repaired copper/fiber optic cabling; trained junior technicians; completed service calls.

• Johnson Controls, Inc. – Fiber Optics & Security Systems Specialist U.S. Capitol, DC (Nov 1999 – Jun 2002) – Installed/maintained MDI access control, CCTV, maglocks, and fiber optic systems at federal facilities, including the U.S. Capitol and Fort Detrick Army Research Lab.

TECHNICAL TOOLS

SharePoint • Microsoft Office Suite • Fluke Network Testers • GN Nettest OTDR Solutions • Light Meters • AWS • Microsoft Azure

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