Customer Service Representative
Resume:
Resume
Tabatha Oakes Cape Coral, FL 207-***-**** ************@*****.*** Authorized to work in the US
Professional Experience
AR Specialist Supervisor Northern Light Health • Waterville, ME September 2020 – Present
* Supervise a team of AR Resolution Specialists to ensure timely resolution of unpaid AR balances for government and non-government payers in a centralized office environment.
* Implement process improvements, reducing AR aging by 15% and streamlining workflows for optimal revenue cycle management.
* Monitor team performance and ensure compliance with productivity and quality metrics, consistently meeting departmental goals.
* Collaborate with internal departments to resolve complex payer issues, ensuring compliance with federal and state billing guidelines.
AR Specialist II Northern Light Health • Waterville, ME August 2019 – September 2020
* Managed outstanding AR balances, resolving issues and discrepancies according to payer contracts and regulations.
* Analyzed payer data to identify trends and resolve escalated issues, leading to improved relationships with insurance companies.
* Ensured compliance with healthcare billing guidelines and government regulations, achieving consistently high accuracy in payment processing.
Head PSR - Patient Service Representative Supervisor Maine General Medical Center • Waterville, ME September 2018 – August 2019
* Led a team of PSRs in patient intake, scheduling, and resolving billing issues.
* Reduced patient wait times by 10% by optimizing scheduling processes.
* Trained and mentored new staff, ensuring excellent customer service and improved team efficiency.
Retail Sales Manager US Cellular/Cellular Advantage • South Paris, ME November 2017 – June 2018
* Managed a team of sales associates, achieving monthly sales targets and exceeding customer expectations.
* Trained new employees, increasing team sales performance by 20%.
* Oversaw inventory, sales operations, and customer service, contributing to high customer retention rates.
Bank Teller/Customer Service Representative Norway Savings Bank • Norway, ME August 2017 – November 2017
* Processed customer transactions accurately, including deposits, withdrawals, and loan payments.
* Delivered excellent customer service, resolving inquiries and ensuring customer satisfaction.
TEX Tech Care Representative T-Mobile October 2012 – August 2017
* Provided top-tier technical support for customers, troubleshooting device and network issues.
* Achieved recognition as a top-performing representative based on customer satisfaction scores and problem resolution.
Administrative Support Sweetser • Brunswick, ME June 2012 – October 2012
* Scheduled appointments, processed payments, and managed insurance claims.
* Handled general office duties such as filing, faxing, and answering phones.
Youth and Family Counselor Sweetser September 2011 – October 2012
* Provided individual and group counseling to children and families, supporting mental health and behavioral development.
* Worked collaboratively with families and professionals to create care plans and achieve client goals.
Education & Certifications
Early Childhood Education Coursework Southern Maine Community College, South Portland, ME
High School Diploma Lawrence High School, Fairfield, ME
Certifications & Licenses
* Driver’s License (valid)
* [Include any relevant certifications here, such as AR billing, customer service, or leadership training]
Core Competencies
* Accounts Receivable & Billing: Medical Billing, AR Management, Payment Processing, Collections
* Customer Service & Communication: Client Relations, Conflict Resolution, Interpersonal Skills
* Technical Proficiency: Microsoft Office, Billing Software, Data Entry, Call Center Operations
* Leadership & Supervision: Team Management, Staff Training, Performance Evaluation
* Organizational Skills: Time Management, Multitasking, Scheduling, Filing
Additional Information
* Elks Lodge Member
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