Customer Service Help Desk

Rodney D. Seastrunk

**** *** *** **** *********, TX 76010

Home: 817-***-**** Email ********@*****.***

Summary

Experienced and results-driven help desk professional with thirty years of proven expertise in providing exceptional customer service skills and knowledge to customers in different aspects of a company. I supervised a team of ten. I am also skilled in problem-solving, active listening, and communication, seeking to leverage these abilities in a higher management position at a forward and an innovative thinking company.Proficient in using Computer programs and familiar with CRM tools.

Highlights

Ability to communicate to both internal and external customers.

Excellent organizational and time management skills.

Ability to work under pressure and multi-task with multiple deadlines.

Prioritize the workflow and shift resources as needed.

Solid analytical skills, attention to details and use of supporting documentation.

Strong problem-solving skills, customer focus, and follow-up skills.

Devising a plan to be innovative and improve strategies and operation within the company.

Review the company’s objectives and their individual goal in order to succeed and meet required deadlines and goals.

Delegated tasks, projects, and assignments for teams to execute.

Analyze various outcomes and strategic plans in addressing any issues that will help with guiding my employees and accomplish company goals.

Experience

Cummins Care Research Order Management- 11/2016 – 6/2025

Cummins

Serve as a point of contact to promote quality customer service.

Deal with technical queries from customers and develop positive relationships.

Proficient in Siebel, Calabrio, Java Script, One Note, Nexis Terminal, and other CRM systems.

Liaison between internal stakeholders and customers.

Fills orders upon customer’s request.

Engine Analyst researcher

Operation Supervisor - Wet Compounding/Sanitation Department - 02/2016 – 10/2016

Beauty Manufacturing Solution Corp. (BMSC)

Scheduling From Open Orders/ Executing Schedules

Managed 10+ employees

Certified and Trained Forklift Drivers

Packaging/Repackaging/Finished Goods for Local and International shipments

Trained employees on any new processes/ Train all new employees in my dept.

Assisted in Processing Orders

Assisted in Identifying the Sorted Raw Materials

Inventory/Cycle Counts

Off loading Raw's

Lead Supervisor/ Inventory - 04/2015 – 02\2016

CFM Materials Grand Prairie, TX

Assists in the loading/unloading and packaging/unpacking of outgoing/incoming shipments.

Reporting inventory shortages and recommending new orders

Packaging/Repackaging

Identifying and verifying parts

Records factors causing materials to be rejected. Verify that all required trace documentation is with the received order or shipped order.

Verifies that all incoming or outgoing parts/materials/components comply with ISO 9001 (2000) International Standard, the Aviation Suppliers Association Quality System Standard ASA-100, and CFM Materials Quality standards.

Skills

Dependable

Detail Oriented

Processing orders quickly and efficiently

Able to adapt to changing work priorities

Forklift certification.

Strong Work Ethic

Communication Skills

SOP Training

Certified Trainer

Certified Viscosity and Dispersion

Education

Stephen F. Austin University Nacogdoches, TX

June 1999 Training Certification – PPE Training

REFERENCE AND OTHER INFORMATION AVAILABLE UPON REQUEST

Contact this candidate