Front Desk Customer Service

KADIDIA MANGA

PROFESSIONAL SUMMARY

A highly organized and detail-oriented professional with proficiency in Microsoft Office Suite and exceptional multitasking abilities. Demonstrates effective time management, problem-solving capabilities, and a strong customer service orientation. Known for outstanding interpersonal communication skills, organizational expertise, and the ability to monitor and evaluate performance effectively. A fast learner committed to delivering high-quality results and contributing to team success.

WORK HISTORY

Front Desk Receptionist, 01/2025 to Current

Fairview Hotel - Accra, Ghana

Greeting guests at front desk and engaged in pleasant conversations while managing check-in process.

Maintaining organized and clean front office area to create professional and welcoming environment for visitors and employees.

Scheduling coordinated and confirmed appointments and meetings.

Delivering outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Collected room deposits, fees, and payments.

Logistics Officer, 07/2022 to 09/2022

PORTEO BTP - Abidjan, Ivory Coast

Collating data on fleet maintenance requirements, schedule, fuel etc.

Maintained operations in compliance with the company's regulations

Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance

Provided input in development and implementation of logistics policies and procedures aimed at enhancing daily operations

Generated monthly performance reports to track and analyze trends and areas of improvements

Coordinated vehicle dispatches and tracked progress to facilitate timely delivery

EDUCATION

INTERNATIONAL CERTIFICATE IN LOGISTICS AND TRANSPORT, 09/2021

THE CHARTERED INSTITUTE OF LOGISTICS AND TRANSPORT - Accra, Ghana

CERTIFICATE OF PROFICIENCY ENGLISH LANGUAGE, 01/2018

TALENTS RESTORATION ADULT ACADEMY - Accra, Ghana

TECHNICAL SCHOOL BACCALAUREATE, 07/2017

UNIVERSITE DES SCIENCES ET TECHNIQUES DE MASUKU - Franceville, Gabon

LANGUAGES

English

Bilingual or Proficient (C2)

French

Bilingual or Proficient (C2)

CONTACT

Address: Accra Ghana

Phone: +233-*********

Email: ***************@*****.***

SKILLS

Microsoft Office Suite

Fast learner

Effective Time Management

Logistics Management

Multitasking Abilities

Customer Service Orientation

Performance Monitoring and Evaluation

Problem Solving Capabilities

Organizational Skills

Strong Interpersonal Communication

Contact this candidate