Quality Engineer Assurance

R Balakrishna

Quality Engineer ISTQB Certified **+ Years in Software Testing & Quality Assurance

********@*****.*** +91-984*******

Executive Summary

Accomplished Quality Engineer with over 13 years of extensive experience as a Test Lead in Software Testing and Quality Processes. Demonstrated expertise in QA Methodologies, Test Metrics, and the Software Development Life Cycle (SDLC), equipped with a solid foundation from ISTQB-BCS. Adept at leading diverse teams, handling Manual Testing, Mobile Application Testing, Database Testing, and Performance Testing within agile environments. Proven ability to execute quality processes for esteemed clients, including Google, utilising tools like Appium, JIRA, and Performance testing tools like HP Load Runner. A comprehensive technical skill set across multiple operating systems, databases, and testing management tools, underlined by a B.E in Computer Science.

Functional Skills

Comprehensive grasp of QA methodologies and Test Metrics.

Proficient in manual and mobile application testing, including Android native & 3rd party apps.

Skilled in performance testing with tools like HP Load Runner and JMeter.

Proficient with bug-tracking tools such as JIRA, MS Azure, TFS, and Bugzilla.

Deep understanding of Black Box testing and test case identification for mobile applications.

Adept in various SDLC phases and agile methodologies.

Mastery handling databases like Oracle 9i & 10G and SQL Server 2008/R2.

Leadership Skills

Exceptional ability to lead and mentor large teams, evidenced by roles leading teams of up to 66 members.

Expertise in stakeholder communication, connecting with Project General Managers to address and resolve issues.

Skilled in planning and allocating tasks during release planning sessions, ensuring all resources are effectively utilized..

Proven track record in prioritizing test cases based on complexity and business importance, optimizing test coverage and efficiency..

Experienced in coordinating with developers to troubleshoot and resolve technical challenges, ensuring quality and timely delivery..

Demonstrated prowess in scheduling and conducting training sessions for new team members, ensuring their swift onboarding and integration into the project.

Tech Stack

Operating Systems: Windows, Mac, Linux

Testing & Management Tools: Microsoft Test Manager (MTM), TestLink (v1.8.3), JIRA (v4.0, v8.20), Confluence, Rally

Defect Tracking Tools: Team Foundation Server (TFS), Mantis (v1.1.8), Bugzilla

Databases: Oracle (9i, 10G), SQL Server (2008/R2), MySQL

Web Servers: Tomcat (v4.1, v6.0), Eclipse, Internet Information Services (IIS7)

Version Control Systems: Visual SourceSafe (VSS), Subversion (SVN), Team Foundation Server (TFS).

Proficient in API testing using Postman, with experience in designing, executing, and automating API test cases to ensure functionality, performance, and security of web services

AWS Cloud Services: Experience using AWS EC2 for scalable test environments, S3 for storing test artifacts, and Lambda for serverless test execution

Education

Bachelor of Engineering in Computer Science and Engineering.

Experience

Senior QA Lead

Wallstreet IT Consulting Services

Client: A2Z Sync

Feb 2024 – Till date

Tools Used: Jira, AWS, MS-Office, Confluence, Postman, EC2 & Sequel Ace

Roles & Responsibilities:

Led end-to-end QA strategy, planning, and execution for multiple critical projects, ensuring on-time, high-quality deliverables.

Managed and mentored a team of QA engineers, providing technical guidance, performance feedback, and career development support.

Participated in sprint planning, contributing to requirement analysis, and actively engaging in bug triage meetings to ensure comprehensive testing coverage.

Conducted synchronization functionality testing, ensuring smooth integration of features and functionalities during testing activities.

Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.

Stakeholder Communication: Engaged regularly with PO’s and PM’s to address and unblock issues.

Test Planning & Execution: Developed test plans, scenarios, cases, and procedures aligning with user requirements. Prioritised test cases based on business criticality and complexity.

Issue & Requirement Tracking: Utilised MS Azure for bug maintenance and requirement tracking. Managed task allocations during release planning sessions using AWS.

Build deployments using AWS. Expertise in Beta, Gamma & GA testing.

Senior QA Engineer

Raytex IT Services

Client: Advent

Apr 2021 – Feb 2024

Tools Used: MS Azure, Confluence, Postman, MS-Office & SQL Server2016

Roles & Responsibilities:

Worked on the Back Office System (BOS) which provides a complete solution for Tolling system. This system handles the toll transactions, account management, payments, communications to end users etc.

Conduct exploratory testing to identify hidden defects and enhance application quality.

Stakeholder Communication: Engaged regularly with PM’s to address and unblock issues.

Expertise in Invoice Management system, includes generation, escalation, payment, communications related to invoice/notice.

Test Planning & Execution: Developed test plans, scenarios, cases, and procedures aligning with user requirements. Prioritised test cases based on business criticality and complexity.

EDI File testing (IB & OB file processing and configurations) and data validations.

Defined and tracked key QA metrics (test coverage, defect leakage, defect density, etc.) to evaluate project quality and identify areas for improvement.

Maintain and update test documentation and test environments as needed.

Senior Test Engineer

eTouch Systems

Client: Google

Apr 2016 – Apr 2021

Tools Used: TestLink, Test Tracker, Bugzilla, Net Cracker, GCP & Apotheca

Roles & Responsibilities:

Requirement Analysis: Analysed business requirements and system designs.

Test Planning & Execution: Created and prioritised test plans, scenarios, and procedures. Performed smoke tests on Dev build and conducted Regression Testing for each release.

Issue Tracking & Reporting: Used MS Word and MS Excel for test documentation. Managed bugs through Bugnizer and test cases through Test Tracker.

Team Collaboration: Collaborated with developers to resolve technical challenges. Participated in status reporting meetings.

Had experience to lead and mentor large teams, evidenced by roles leading teams.

Execute User Acceptance Testing (UAT) and support client-side testing as needed.

Senior Test Engineer

Lumeris India Pvt Ltd

Client: Essence Healthcare

Feb 2015 – Dec 2015

Tools Used: MS Azure, MS-Office & SQL Server

Roles & Responsibilities:

Requirement Analysis: Analysed business requirements and system designs.

Test Planning & Execution: Developed and prioritised test plans, scenarios, cases, and procedures.

Issue Tracking & Reporting: MS Azure and Test Manager were used for defect and issue reporting/tracking. Contributed to weekly Show & Tell sessions showcasing product demos to clients.

Team Collaboration: Collaborated with client and development teams on iteration backlog prioritisation.

Senior QA Engineer

PRIME KI Software Solutions Pvt Ltd

Clients: Genomind First Lab, LMS, Nationwide Healthcare, Accurian, TFS & SQL Server

Aug 2012 – Dec 2014

Roles & Responsibilities:

Issue Tracking & Reporting: Documented and reported software issues using Rally (Defects). Generated test cases using Rally and compared and reviewed defects.

Collaboration & Testing: Worked closely with software developers to identify and address software problems and process issues. Engaged in an Agile Environment, participating in daily scrum meetings, stand-up meetings, and presentations.

Test Planning & Execution: Created comprehensive Test Cases and Test Data for Functional, Integration, and System Testing based on Business Requirements and Design Documents. Performed Compatibility tests across various browser versions. Conducted Mobile testing in Emulators (Android) and Simulators (iOS) as required.

Collaborate closely with developers, product owners, and business analysts to clarify requirements and resolve issues throughout the software development lifecycle (SDLC).

Perform end-to-end testing involving multiple systems, third-party integrations, APIs, and backend validations using database queries.

Senior Test Engineer

SMART Bridge Solutions Pvt Ltd

Client: smartMPM

Sep 2010 – Jun 2012

Tools Used: Mantis, ALM, SQL Server & MS Office

Roles & Responsibilities:

Design, develop, and execute detailed test cases, test plans, and test scenarios for various applications.

Validate bug fixes and conduct retesting to ensure resolution.

Perform exploratory and ad-hoc testing to identify potential issues not covered by test cases.

Work closely with developers, business analysts, and stakeholders to clarify requirements and ensure product quality.

Database Management & Issue Tracking: Wrote SQL scripts to verify database updates, insertions, and deletions. Worked closely with software developers to address code problems and software process issues.

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