Information Technology It Support
Resume:
CURRICULUM VITAE
Of
Michael Vermeulen
Contact Details:
*****************@*****.***
Michael Vermeulen
Contact Information:
Phone: 071-***-****
Email: ****************@*****.***
Address: Plot 74 Myngenoegen, Polokwane
Professional Summary
Hardworking and adaptable IT professional with a Bachelor of Science in Information Technology and extensive experience in IT administration, technical support, and systems maintenance. Proven ability to troubleshoot complex issues, manage IT infrastructure, and provide exceptional support across multiple locations. Eager to contribute to a dynamic team and drive technological improvements.
Education
North-West University, Vaal Triangle Campus
Bachelor of Science in Information Technology (Extended Program) 2015 - 2019, 2021
Matriculation
Grade 12, 2012
Subjects: Afrikaans, English, Mathematics, Life Orientation, Information Technology, Hospitality Studies, Tourism
Certifications
• Udemy Course: SCRUM Fundamentals
• Udemy Course: Introduction to Cyber Security
Professional Experience Granor Passi (PTY Ltd.)
Group Systems Administrator
March 2022 – Present
Provide IT support across four factories and company shops, addressing hardware and software issues.
• Assisting employees with any computer related issues in a timely manner.
• Replacing computer hardware as required
• Installing, upgrading, repairing of any software related issues
• Make use of a online ticket logging system to log queries. Log user queries and complaints.
• Monitor trends and setup a trouble shoot sheet for easy reference.
• Any development/ installation /upgrade of computerized infrastructure/ programs/ software and hardware systems during the year.
• Monitor Sage X3 Integration processes and automatic journals for stoppages and interruptions.
• On-site IT Support & Preventative Maintenance
• Limit user downtime to no more than 1 hour per month.
• Provide End User Training on Office and Sage X3
• Develop, implement and maintain network security
• Identify appropriate and cost-effective IT networking solutions to meet the demands of the organization
• Collect feedback from line managers and supervisors regarding the impact of technology at the workplace.
• Maintain Server and network stability.
• Develop New Streamlined File Structures
• Archive old files and mails.
• Mail Box Cleanup with monthly monitoring
• Manage IT networking documentation and records, as appropriate
• Liaise with business stakeholders regarding software and information requirements
• Problem-solve against system constraints
• Develop program plan and database and integrity design including relevant schematics
• Monitoring system performance, IT system operations and storage utilization.
• Repair and replace broken on-site printers
• Re-crimp or install network cables where needed, and manage cabling inside network cabinets.
• Install and replace faulty network switches where needed.
• Monitor and maintain VOIP telephones.
• Write sql code to create reports on Excel from the Sage X3 database.
• Maintain and update all servers.
• Maintain and update Firewall.
• Ensure all Veeam backups run smoothly on a daily basis.
• Set up new user accounts on Active directory of the Exchange server. First Technical Consulting (FTC)
Certified Dropsafe Engineer, Authorised Technician, Technician September 2020 – February 2022
• Installed and maintained network routers, APs, and cables for various clients including BCX, Cash Connect, and Xlink.
• Diagnosed and resolved network and hardware issues on-site.
• Conducted stocktakes and managed inventory for Limpopo employees.
• Worked with DropSafes, handling installations, repairs, and software troubleshooting. North-West University
Student Assistant
First Semester 2019
• Assisted students with coursework and marked assignments and tests. Next Field Vaal Mall
Sales Person / Product Specialist
December 2013 – December 2014
• Assisted customers, conducted stocktakes, and maintained store presentation.
• Provided product training to enhance sales performance. Skills
• IT Support and Troubleshooting
• Network Management
• Systems Maintenance and Security
• End User Training
• Technical Documentation
• Team Collaboration and Leadership
Interests
• Cricket and Hockey (Played at university level and represented NWU Vaal in USSA cricket squad)
• Athletics and Rugby
References
Available upon request.
Contact this candidate