Customer Service Representative

ADARELYS PIMENTEL

Orlando, FL *****

***************@*****.*** / 407-***-****

WWW: Bold Profile

SUMMARY

An organized and motivated student, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. SKILLS

Patient care

Oral hygiene education

Infection control

Customer service

Record keeping

Team collaboration

EXPERIENCE

Customer Service Representative / Nike - Orlando, FL 08/2024 - Current Assisted customers with product selection, ordering, billing, returns, exchanges and technical support. Answered customer inquiries via phone, email, and chat. Developed strong relationships with customers by providing personalized assistance and support. Resolved customer complaints promptly and efficiently. Answered inbound calls, chats and emails to facilitate customer service. Head Hostess / Slate - Orlando, FL 11/2022 - 03/2024 Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose. Maintained accurate records of reservations and wait times. Maintained inventory of supplies necessary for hosting duties such as menus, tablecloths, silverware. Actively sought feedback from customers about their experiences in order to improve operations. Assisted with seating arrangements for large groups and special occasions. Ensured that the dining room was always clean, organized, and presentable. EDUCATION AND TRAINING

Associate of Science: Dental Hygiene Expected in 05/2027 Valencia College - Orlando, FL

LANGUAGES

Spanish:

Professional

English:

Native/ Bilingual

ACCOMPLISHMENTS

AP

Honors Student

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