Software Engineer Quality Assurance

To grow with the organization both professionally and personally, and to accomplish tasks with patience and sincerity. I am seeking a challenging role in the software industry. PREETHI REDDY

*******************@*****.*** +91-916******* Hyderabad, India OBJECTIVE

PROFESSIONAL SUMMARY

Experienced Software Engineer Lead with 15+ years of expertise in driving quality assurance initiatives for complex software products

Proficient in manual and automation testing with strong leadership, problem-solving, and communication skills Skilled at managing teams, defining quality processes, and collaborating with cross-functional teams for high-quality releases

Experienced in Agile methodologies and aligning automation initiatives with business goals and customer experience improvements

Extensive expertise in Black Box Testing, SDLC, GUI, Functional, Integration, Performance, and Regression Testing

Leading teams on field/customer issues and handling Product/TAC technical queries for live customer support

Comprehensive experience in Oracle and AWS cloud environments with strong technical proficiency

Deep expertise in AI ASR, TTS & NLP models with hands-on implementation and self-healing capabilities

Implemented automated healing workflows integrated with ServiceNow and Salesforce for streamlined operations

Proven experience with AI/ML models for predictive analytics, healthcare use cases, and population health insights

Ensures compliance with HIPAA and healthcare data governance standards across all AI/analytics workflows Collaborates with data engineers and stakeholders to frame problems, interpret model outputs, and deploy analytics solutions

Develops comprehensive documentation and training materials while working closely with support operations and engineering teams

Strongly self-motivated with excellent people leadership, organizational capabilities, and decision-making abilities

Proficient in Linux and Windows Operating Systems with excellent oral and written communication skills Principal SQA Engineer

Oracle India Pvt. Ltd.

June 2017 – Present

Software Engineer I

Avaya India Pvt. Ltd, Pune

January 2013 – March 2015

Sr. Software Engineer

eSoft Consulting Ltd (Client: NSN Hyderabad)

September 2012 – January 2013

Sr. Software Engineer

Synova Innovative Technology, Bangalore (Client: IBM India Pvt. Ltd) June 2010 – August 2012

Test Engineer

ACME Solutions, Hyderabad (Client: Tata Teleservices Ltd) April 2008 – May 2010

Automation Testing

Selenium WebDriver Mocha JavaScript

Data-driven Framework Cross-browser Testing

API Testing

Postman REST SOAP Swagger Webhooks

VoIP & Networking

SIP VOIP RTP/RTCP Avaya Aura Suite VMware

Languages & Tools

Java Python Linux Windows Wireshark

Protocols & Technologies

TCP/IP BGP OSPF UDP RADIUS IMS AKA LTE VOLTE DHCP DNS HP QC ALM Jira Rally PROFESSIONAL EXPERIENCE

TECHNICAL EXPERTISE

Oracle Clinical One

Avaya Aura Session Manager Testing

AAS (Agent Administrative System)

B.E. in Electronics & Telecommunications

I.E.T.E, Osmania University Campus

2008

Intermediate

Little Flower Junior College

2002

SSC

Nagarjuna High School

2000

Avaya Aura Session Manager & Communication Manager Training

Selenium Certification

ISTQB Certified

Best Student Award – I.E.T.E Hyderabad

2 Club Stellar Award Recipient

I hereby declare that all the information provided above is true to the best of my knowledge. Preethi Reddy

PROJECT HIGHLIGHTS

Requirements analysis, test plan development, manual & automation execution

Team mentoring, requirement grooming, API testing/automation

Led knowledge transfer and induction training for new joiners

P1/P2 case handling, Avaya Aura expertise, SIP interworking

Performance/stability/failover testing, knowledge base development

End-to-end SIP configurations, mentoring new joiners

Requirements review, test plan creation, IVR and DB testing

Developed test documentation and conducted business support EDUCATION

CERTIFICATIONS

ACHIEVEMENTS

DECLARATION

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