Technical Support Engineer
Resume:
@
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VASIM AKHTAR ANSARI
*****************@*****.***
Mumbai Maharashtra India
Objective
Seeking a position to utilize my skills and abilities in the Information Technology Industry that offers professional growth while being resourceful, innovative and flexible.
Experience
LtiMindtree (L&T)
12/04/2022 - Currently Working
Cloud Infrastructure Consultant
Working as a Senior Technical specialist for Office 365 Platform mainly into SharePoint Online
& OneDrive For Business in CritSit Team
- Troubleshoot on Issues related to Office 365 products like SharePoint online, OneDrive for business, Microsoft Teams, Office application
- Meet SLA and revert to incoming and outgoing tickets/Calls.
- Conduct Triages for SharePoint Online, OneDrive for Business, Exchange online, Microsoft Forms and Office applications
- Support NOAM/EMEA/APAC customers in resolving their SharePoint, Exchange, OneDrive for Business, Azure Active
Directory & Intune Client-side issues.
- Groom engineers to handle complicated scenarios like issues with SharePoint online Migration using SharePoint migration tool, Migration manager, mover. PUID mismatch in OneDrive for Business, Restoration of SharePoint online contents etcetera. TEAMWARE SOLUTION (MICROSOFT)
12/02/2021 - 01/04/2022
Senior Support Engineer
Role: senior technical support engineer for Partner Centre Portal. Assisting partner to manage users permissions on partner center portal to manage their customers on Microsoft platform. Assisting partners to manage customers licenses, subscriptions, usage reports and office 365 services.
Assisting partners with API and graph API in order to manage customers data and reporting Microsoft services.
HCL
13/04/2020 - 05/02/2021
Senior Support Engineer
Working as a technical support engineer and troubleshoot on th e employees login issues with Citrix and RSA also check other entities issue likhe Exchange, Outlook, Windows etc WIPRO LIMITED
22/02/2017 - 01/04/2020
Technical Consultant
Role: Technical Support Engineer for SharePoint, Exchange Online, OneDrive for Business. Support NOAM/EMEA/APAC customers in resolving their SharePoint, Exchange, OneDrive for Business, Azure Active
Directory & Intune Client-side issues.
Conduct Triages for SharePoint Online, OneDrive for Business, Exchange online, Microsoft Forms and Office
applications. Groom engineers to handle complicated scenarios like issues with SharePoint online Migration using
SharePoint migration tool, Migration manager, mover. PUID mismatch in OneDrive for Business, Restoration of SharePoint online contents
etcetera
NOVUS VENTURES
05/09/2016 - 30/01/2017
Operations Executive
Role: Coordinate and manage the set-up and production of the event on site, ensuring the delivery of a high
quality event. Plan and propose workflows for every event. Supervise and manage all suppliers and contractors
working on location. Ensure a smooth operation throughout each event R.S. Enterprises
02/02/2015 - 30/05/2016
Technical Support Executive
Role: Providing Technical support for Hardware and Software. Providing exceptional customer service in
response to incoming service requests. Troubleshooting issues with PC thin and thick client desktop systems,
Software as well as peripherals, Briefing Display devices, Video Teleconference devices. Provide end users
networking support via phone call and email
Education
Maharashtra Board
March - 2010
S.S.C
National institute of open schooling
April 2013
H.S.C
Mumbai University
2018
B. S. C. IT
Skills
SharePoint & OneDrive for Business
Exchange Onlines and Ms Teams
Azure Active Directory & Microsoft Intune
Domain configuration in Office 365 tenant
Microsoft Partner Centre API
Projects
OneDrive for business technical support
Conduct Triages for OneDrive for Business - Groom engineers to handle complicated scenarios like issues with PUID mismatch in OneDrive for Business, Restoration data etc.
- Restoring the orphaned OneDrive from server using Power-Shell commands Partner centre portal technical support
Assisted partner to manage users permission on partner center portal to manage customers.
- Assisted partners to manage customers subscriptions and office 365 services.
- Assist partners with API on postman and graph API in order to manage customers data and Microsoft services.
SharePoint Online technical support
Conducted Triages for SharePoint Online,
- Groom engineers to handle complicated scenarios like issues with SharePoint onlin.
- troubleshootingPerformance issue.
- Migration using SharePoint migration tool.
- Restoration of SharePoint online contents(PITR).
- Troubleshooting and support on issues related to SharePoint features like Document Libraries, Versioning, Lists, managed metadata, taxonomy, Security and Permissions, web parts in SPO, content types.
- Add multiple domains to Office 365.
- Tenant rename for SharePoint Online
- Basic customization of SPO sites using
- Troubleshooting Search issues in SPO
- SharePoint Designer and troubleshooting on the same
- Designing SharePoint page using HTML 5/CSS
- Managing permission through Power-Shell
- Power-Shell scripting using CSOM to update bulk changes Exchange Online technical support
Domain verification, Outlook connectivity with Microsoft Exchange
- Testing and running Power-Shell commands and performing various tasks not possible directly with Office 365 portal
- Performed migration of mailboxes from On-premise to Office 365 based on user’s requirement and no.
of mailboxes to be migrated i.e. whether to perform Staged migration or cut-over migration or whether
to perform IMAP migration and henceforth post deployment setting up mailboxes over to the cloud
- Manage mailbox permission through Power-Shell and more
- Applying retention tag, litigation hold through Power-Shell
- Restore mailbox through Power-Shell
Contact this candidate