Customer Service Quality Assurance

Jacksonville, FL ****.****.***@*****.*** 904-***-****

Paul Elia

Professional Summary I’m a customer-oriented professional with over 20 years’ experience. While my sales experience has grown over several roles, I’ve always had a passion for customer service and putting the client first. My strong communication and interpersonal skills blend well with my management, leadership and mentoring background. I enjoy networking and relationship building, as well as teaching and coaching. I always look for opportunities to help in my community and serve my favorite nonprofits. Skills

Risk analysis and

management

Insurance sales

Public speaking

Strategic planning

Office management

Quality assurance

Time management

Building effective

relationships

Customer and personal

service

Active listening

Experience Shapiro Insurance Group

Senior Insurance Agent (present role) 23 years’ experience

Top producing agent; specialization in multiline sales and high-end clientele

Analyzed client needs to determine the policies and coverage; recommended additions or changes to policies as needed

Participated in marketing campaigns and client retention programs

Performed various administrative tasks such as maintaining records and filing records

Office Manager 2 years’ experience

Managed rapidly growing insurance firm that had offices statewide

Organized office calendars and performed basic office tasks, overseeing daily operations

Pepsico

Sales + Delivery 2 years’ experience

Responsible for timely delivery of product throughout Jacksonville area

Provided quality customer service including establishing relationships with store managers

Marriott at Sawgrass

Server + Hospitality 3 years’ experience

Friendly and upbeat in all guest interactions

Pitched in wherever needed to deliver a premium guest experience Hans’ Bistro

Senior Server 8 years’ experience

Trained new servers in restaurant operations

Used full menu knowledge to recommended menu items based on guests needs and preferences

Served guests efficiently including during busiest hours. Education Florida State College at Jacksonville

Associates degree in General Studies

Licensed Insurance Agent 2-20

Class “A” CDL

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