Security Guard Customer Service

Anil Kumar Ravoori

Security Guard

Winnipeg, R*T 2G6, Canada 204-***-**** ****************@*****.***

SUMMARY

Dedicated Security Guard with over 3 years of experience ensuring safety and security for various facilities. Proficient in surveillance, incident response, and customer service, adept at maintaining a secure environment through proactive measures. Successfully managed entry monitoring, enforced regulations, and collaborated with law enforcement to handle emergencies. Committed to enhancing safety and operational efficiency, bringing key skills to meet organizational needs and create a secure atmosphere.

WORK EXPERIENCE

Jul 2025 – Present

Security Guard, Allied Security Services – University of Winnipeg Winnipeg, Canada

- Provide Safe Walk and Safe Ride services for students, staff, and visitors, ensuring safe travel across campus grounds.

- Monitor and patrol university buildings, parking lots, and common areas to maintain a secure and welcoming environment.

- Respond promptly to security concerns, alarms, and emergency situations, coordinating with campus authorities when required.

- Enforce university regulations and access control policies, allowing only authorized personnel into restricted areas.

- Deliver excellent customer service by assisting students, staff, and guests with inquiries, directions, and support.

- Prepare detailed incident and occurrence reports to support investigations and maintain accurate security records.

- Act as a visible and approachable presence on campus, fostering a sense of safety and community.

Sep 2020 – Jun 2023

Security Guard, Paladin Security, Great West Canada Life/RBC Winnipeg, Canada

- Welcomed guests professionally and courteously, cultivating a reassuring atmosphere while prioritizing safety.

- Sustained a secure environment for staff and visitors through vigilant surveillance and proactive communication.

- Controlled entry and exit activities, ensuring that only authorized personnel accessed the facility.

- Patrolled both internal and external areas, maintaining an alert presence and reporting irregularities.

- Implemented parking regulations by monitoring traffic and reporting unauthorized vehicles.

- Compiled daily occurrence and incident reports for management.

- Administered security surveillance cameras and reported unusual activities to authorities.

- Reacted swiftly to alarms and disturbances, investigating effectively.

- Managed communications at the security desk via phone and radio.

- Issued access passes to visitors and vendors, maintaining accurate records.

- Handled challenging customer interactions with calmness and active listening.

- Escorted and monitored guests and employees to ensure safety.

- Conducted after-hours security checks of offices and entry points.

- Collaborated seamlessly with law enforcement during emergencies or investigations.

May 2020 – Mar 2021

Security Guard (ESM), University of Manitoba Winnipeg, Canada

- Delivered exceptional customer service, ensuring a secure environment by addressing security concerns promptly.

- Conducted patrols of parking areas to deter thefts and vehicle damage.

- Advised clients effectively to enhance their experience and safety.

- Monitored CCTV surveillance to prevent theft and incidents.

- Responded quickly to emergencies, conducting assessments and immediate actions.

- Identified hazards and placed signage for safety.

- Documented and reported incidents according to SOPs.

EDUCATION

Bachelor of Arts

SKILLS

• Patrol duties

• CCTV monitoring

• Customer service

• Microsoft Word, Excel, PowerPoint

• Communication skills

• Interpersonal skills

• Problem-solving

• Attention to detail

• Teamwork

• Ability to work under supervision

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