Berenice Ruvalcaba
Mobile: 928-***-****
Email: ********@*****.***
Availability:
Job Type: Permanent
Work Schedule: Full-time/ Part-time
Desired Locations:
ALL, Arizona, United States
Work Experience:
Security Officer
Ags Akima
7/2024 - 03/2025
Medical Support
Loyal Source Government Services
9/2021 - 7/2024
Secretary
M. U. B. Transport
3/2020 - 8/2021
Certified Nursing Assistant
AYA Healthcare
1/2020 - 2/2020
Patient Care Technician
Tucson Medical Center
7/2019 - 12/2019
Patient Care Technician
Banner Health
3/2017 - 7/2019
Education:
Defencify Salt Lake City, UT United States
Technical or occupational certificate 5 / 2023
Tucson College Tucson, AZ United States
Technical or occupational certificate
Yuma High School Yuma, AZ United States
High school diploma or equivalent
Skills:
●Profession and initiating and receiving patient and provider, communication to support accurate and timely scheduling of services
●Knowledgeable in following established procedures and protocols to ensure patients receive timely and appropriate care
●Experienced in interpreting and executing physician, orders for scheduling and rescheduling of appointments, test and procedures, using electronic medical record (EMR) and scheduling software systems
●Skilled and identifying alternative scheduling solution based on patient needs and preferences while maintaining adherence to clinical standards
●Ability to provide clear information and instructions to patients pre-and post appointment, including test, preparations, and location guidance
●Response to patients inquiries and appropriately refers questions to clinical staff based on established guidelines and protocols
●Strong communication skills across written, digital and verbal platforms, including phone, chat email and Emr messaging
●Effective in building relationships with patients providers and clinical colleagues to create a supportive and empathetic patient experience
●Anticipate and response to patient and provider needs properly using digital communication tools
●Fluent in Spanish (Speaking, Reading, Writing)
●Assists with daily living activities
●Monitors and records vitals signs