Customer Service Technical Support

Caden Marlan Roper

Pasadena, CA 626-***-**** ***********@*****.***

EXPERIENCE

Manager/Butcher, EZ Halal Meat & Grocery, Pasadena, CA February 2025 - August 2025

● Opened managed and closed store solo the majority of work days.

● Received new inventory on a regular basis, pricing & scanning new items into Clover as well as stocking items in the appropriate places.

● Handled customer calls ranging from customer service, inventory inquiries, as well as taking meat orders.

● Ensured that the meat department had everything displayed checking daily for bad product to ensure customers only received quality daily.

● Sanitized all departments daily

● Wrote checks to suppliers and verified each delivery was complete and product was in good shape and quality

● In essence the majority of the time I ran the entire store solo, I cleaned and sanitized daily to my own rigorous standard of cleanliness, handled customer complaints and requests relaying important info to owners.

Layout Technician, Board Brothers, Pasadena, CA Fall 2024

● Continue work as a layout technician for film sets, supporting design and layout teams in bringing cinematic visions to life.

● Focused on maintaining technical standards and adapting designs for both large and small-scale productions.

Layout Technician/Crew Lead, Matmen, Pasadena, CA October 2020 - February 2024

● Worked in Southern California's film industry, specializing in layout design and technical support for production sets.

● Collaborated with creative teams to ensure precision in set design and placement of physical elements, ensuring a smooth filming process.

● Award for Perfect Score in All 6 Categories Without Any Flaw — Judged by Matmen Supervisors and Both Owners of the Company, Recognized for impeccable work practices, with no suggestions for improvement or change in my approach.

● Award for Excellence in Customer Service and Retention at Matmen (2022) EDUCATION

Dixie State Technical College, St. George, UT — Technical/Vocational Training Graduated 2012

Focused on Drafting and Design, Welding, and Information Technology. Gained comprehensive hands-on experience in technical fields and developed strong problem-solving abilities. Millcreek High School, St. George, UT — High School Diploma Graduated 2012 SKILLS

● Specialized Trainings: Layout Design and Set Planning; Drafting and Technical Drawing; Welding and Fabrication

● Technical Skills: Adept working with Windows & Linux systems, Information Technology and Technical Support, Keyboard typing >80WPM

● Troubleshooting and self-initiator

● Customer service

● Strong Communication and Sales Skills

● Attention to Detail

● Effective and safe use of power tools

● Mechanically inclined

● Strong sense of self and work ethic

● Ability to work under pressure ensuring accuracy and completion of all goals

● Reliable and punctual

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