kayla payne
***.*********@*****.***
Work Experience
Permit License assistant December 2024- September 2025
Assisting customers with licensing and permits such as electric, & general building contractors license.
Answering phones, and directing customers to the right location.
Entering data
Communicate with staff and customers to resolve problems.
Scheduling inspections
Assisting customers with filling out applications properly.
Ordering supplies
Cts, Louisville, KY November 2023 – October 2024
Residential Advisors
Order supplies for facilities.
Chaperone group-sponsored trips and social functions.
Counsel students in the handling of issues such as family, financial, and educational problems.
Answer telephones, and route calls or deliver messages.
Provide requested information on students' progress and the development of case plans.
Develop program plans for individuals or assist in plan development.
Collaborate with counselors to develop counseling programs that address the needs of individual students.
Determine the need for facility maintenance and repair, and notify appropriate personnel.
Enforce rules and regulations to ensure the smooth and orderly operation of dormitory programs.
Mediate interpersonal problems between residents.
Make regular rounds to ensure that residents and areas are safe and secure.
Supervise, train, and evaluate residence hall staff, including resident assistants, participants in work-study programs, and other student workers.
Provide emergency first aid and summon medical assistance when necessary.
Observe students to detect and report unusual behavior.
Communicate with other staff to resolve problems with individual students.
Landmark, Louisville, kY December 2018 – November 2021
PCA
Instruct or advise clients on issues, such as household cleanliness, utilities, hygiene, nutrition, or infant care.
Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.
Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
Administer bedside or personal care, such as ambulation or personal hygiene assistance.
Macys, Louisville, KY July 2021 – November 2023
Baristas
Customer Service Representatives
Education
Seneca, Louisville, KY August 2012 – May 2016
Skills
Data Entry
Nursing Care
Customer Service