Delivery Driver Customer Service

ROYAN MCLEAN

BOSTON, MASSACHUSETTS 617-***-**** *******@*****.***

EXECUTIVE SUMMARY

A highly diligent, reliable, Hardworking Delivery driver with 8 years of experience in the transportation industry. Proven track record of safely delivering packages on time in all weather conditions. Eager to join a team that values safety and customer service Honorable work ethic, having strong knowledge and expertise as a delivery driver in diverse, fast paced warehouses. Able to communicate effectively with coworkers to develop lasting relationships, possess strong enthusiasm for providing high quality service, exhibits efficient multitasking, time management and organizational ability while remaining poised in urgent situations.

QUALIFICATIONS

● Outlook ● Driving 26-Foot Truck ● Excel ● Three Point Turn

● SharePoint

● Microsoft Word

● Valid Driver's License

● Pass all amazon Assessment Tests

Professional Experience

The Ride (MBTA) Transportation March 2024- November 2024

• Assisted passengers with boarding and alighting from vehicles

• Provided information and directions to passengers regarding routes and schedules • Monitored and reported any operational issues or delays to supervisors • Ensured the safety and security of passengers during transit

• Conducted routine inspections of vehicles to ensure cleanliness and functionality • Collaborated with team members to maintain timely and efficient service • Addressed and resolved passenger complaints and concerns in a professional manner • Operated transit vehicles in accordance with safety regulations and company policies • Assisted in the training of new employees on operational procedures and customer service standards

• Maintained accurate records of daily operations and passenger interactions Amazon Norwood, MA 2022– 2023

Truck Driver

• Deliver packages in a timely, accurate, and safe manner while following all applicable safety policies and procedures.

• Drive vehicle with appropriate cargo space to deliver Amazon customer orders on time.

• Maintain a clean driving record and follow all traffic laws when operating an automobile for business purposes.

• Communicate effectively with customers regarding delivery instructions or any issues that may arise during the delivery process.

• Follow all security procedures related to handling cash or other valuable items as outlined by company policy

Drive an Amazon-branded vehicle delivering packages to your community • Work 4-5 days per week and up to 10 hours per day with shifts available seven days a week

• Interact with Amazon customers and the public in a professional and positive manner Use

• Use handheld device for routing information, customer delivery information J.T TRUCKING COMPANY BOSTON, MA 2021-2022

Mover / 26-foot Truck Driver

● Deliver packages to residences and businesses in a timely and efficient manner. ● Maintained accurate delivery logs and paperwork.

● Communicate with dispatch to ensure delivery schedule was followed and updated as needed.

• Use handheld device for routing information, customer delivery information. OPTIMA OVERNIGHT SHIPPINGS WEST BRIDGEWATER, MA 2019-2020 Mover / 26-foot Truck Driver

● Drive safely and followed all traffic laws to ensure the safety of customers, pedestrians, and other drivers

● Maintained a clean vehicle for customer deliveries; washed car after each shift (~5 per week)

● Delivered packages weighing up to 25 lbs. safely and efficiently using proper lifting techniques

● Followed delivery route instructions (including written directions, landmarks, etc.) accurately and quickly

Operated forklift in warehouse environment for loading/unloading heavy shipments

(~1 per day

ROUND THE CLOCK MOVING BOSTON, MA 2018-2020

Mover / 26-foot Truck Driver

• Followed work order and delivered correct furniture to designated location. • Oversaw and assist with breakdown and set up of heavy furniture. • Wrapped and secured all furniture goods using protective padding and ropes. • Carried and stacked all assigned furniture using appropriate equipment such as dollies.

• Completed customer-specific paperwork and prepared work-related records, as required.

• Established and maintained cordial relationships with all customers. CORT FURNITURE NORWOOD, MA 2017-2018 Mover / 26-foot Truck Driver

• Checked and inspected all furniture for any damages and made adjustments to consistently ensure safety.

• Enabled special requests in terms of moving furniture and made arrangements to meet all needs.

• Made inventories and records of the furniture, material and supplies received for delivery. Delivered and made sure that each is well accounted for.

• Fast-paced industry involving continual body activity; lifting items weighing 50- 400 lbs.

• Utilize machine operated equipment and standard moving tools

• Breakdown and setup furniture items based on customer needs

• Securely transport contracted items avoiding any damage BCB MOVING COMPANY MALDEN, MASS 2016-2017

Mover / 26-foot Truck Driver

• Developed teamwork and leadership skills

• Loaded, unpacked and packed items, disassembled and assembled furniture for residential and commercial accounts

• Provided safe, on-time, and dependable transportation

• Assisted customers during the moves with excellent customer service EDUCATION

CPR

HIGH SCHOOL DIPLOMA/GED BOSTON, MASS

CRITTENTON WOMANS UNION BOSTON, MASS 2011/2011 Graphic Designer

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