Customer Service Salesforce Developer

Hanumanth Reddy Bobba

Salesforce Developer

Mail: **************@*****.***

Phone: 201-***-****

Professional Summary:

Around 4+ Years Experience in SFDC development in implementing Apex classes, Apex Test classes, Apex Triggers and Visual force pages.

Extensive experience in Agile Methodology of Software Development Life Cycle (SDLC), Scrum Methodology of software engineering processes.

Experience in Salesforce Development, Customization, Design, Security Access, Automation, Data Validation, Data Utilities, Analytics, Sales, Customer Service and Support Administration. Highly Experienced delivering end-to-end solutions on Force.com platform, Public Sector Solutions, Sales Cloud, Service Cloud, Experience Cloud, Government Cloud (PSS).

Expertise in implementation using Apex (Sync, Async), Lightning Web Components, Aura, Triggers, Web Services, Visualforce Pages, Platform Events, Flow builder, Omni studio, Approvals, AppExchange.

Worked with high-performance Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, and Public Sector Solutions (PSS) for enterprise clients.

Experience on Lightning for customizing Reports and Dashboards for business use.

Experienced Salesforce (SFDC) Developer with expertise in backend security architecture and design.

Good experience on Salesforce Lightning Schema Builder, Process Builder, App Builder, Components and Lightning Connect.

Experience in Salesforce lightning features like activities, contextual hovers, opportunity board, and customizable dashboard.

Good experience in developing Salesforce Lightning Apps, Components, Controllers and Events.

Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions.

Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using Salesforce.com.

Experience in building Lightning Web Components using the Aura framework.

Experience in SFDC Integration (Bi-Directional data transfer) using Web Service and Apex Programming (SOAP and REST).

Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.

Experience worked on customizing various SFDC standard objects like Accounts, Contacts, Opportunities, Cases Entitlements, Service Contracts, Reports and dashboards.

Experienced in Data Migration from Traditional Applications to Salesforce using Data Loader Utility, Apex Data Loader.

Ability to Understand and write users stories for implementing of visual forces, SOSL, SOQL, WSDL, partner WSDL and enterprise WSDL, visual force (page, component and controllers) and custom user interfaces using HTML.

Experience in DevOps tools, like GIT Hub, Bit Bucket, Source Tree, sublime Text, mavens mate.

Well versed with version control systems, DevOps, and deployment tools and excellent experience working with VS Code

Extensive experience in version controlling.

Experienced in Agile Methodologies, Scrum Software Development processes.

Technical Skills:

Salesforce Technologies

Omni studio, Vlocity, Experience Cloud, Apex, Lightning Components, Aura Components, Lightning Events, Visual Force, Apex Triggers, CPQ, SOQL, SOSL, Flows, Process,Lightning, Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visualforce (Page, Component & Controllers)

Administration

Reports &Dashboards, Validation Rules, Users, Roles and Profiles Deployments (Change sets), Workflow Rules, Approval Process, Sandbox Refreshments, Apex Data Loader, Import Wizards, Packages, Custom Apps, Custom Labels, Sharing Settings, Communication Templates.

Force.com tools

Apex Data loader, Force.com Apex Explorer, Force.com Migration Tool, Force.com Excel connector

Web Services

Rest, Soap

IDE

Visual Studio, Force.com

Version Control & Project

SourceTree, Force.com IDE, GitHub, Bit bucket, Bamboo, AutoRABIT,Changesets, Salesforce DX, Salesforce CLI,JIRA, Confluence, TFS, Azure, Copado

Professional Experience:

Client: State of Missouri - DHS Feb 2024 to Till Date

Role: Salesforce Developer

Project Description:

I developed and set up a citizen-facing portal using Salesforce Experience Cloud and Public Sector Solutions (PSS) to make it easier for people to access government services. Using PSS features, the portal allowed applicants to apply online for programs like food assistance (SNAP), cash support (TANF), and healthcare (Medicaid). They could upload required documents, such as proof of income or ID, directly through the portal. Applicants were also able to log in and track the status of their applications in real time. The portal included a secure messaging system so they could communicate with their assigned caseworkers and get updates or ask questions. This solution improved the experience for citizens and made case management more efficient for DHS staff.

Responsibilities:

Designed and developed custom Salesforce solutions for intake and case processing using Public Sector Case Management.

Built OmniStudio components (Data Raptors, Integration Procedures, FlexCards, OmniScripts) to handle complex eligibility workflows and integrations with external state systems.

Developed custom Apex classes, triggers, and LWC components for automation and UI enhancements in citizen and worker portals.

Integrated Salesforce with state data hubs and third-party systems via REST/SOAP APIs for eligibility verification and document management.

Implemented Experience Cloud for public-facing portals enabling citizens to submit applications, upload documents, and track case status.

Utilized Salesforce Shield, field-level security, and platform encryption for PII and HIPAA compliance.

Collaborated with business analysts and DHS program staff to gather requirements and translate them into scalable technical solutions.

I participated in Agile ceremonies and used JIRA for sprint planning, story tracking, and defect resolution.

Supported UAT, production deployment, and end-user training for case workers and administrators.

Designed and executed data migration plans for importing legacy citizen and case data using Data Loader and custom scripts with data validation rules.

Implemented role-based access controls (RBAC) to ensure that caseworkers, supervisors, and citizens had appropriate data visibility and permissions.

Conducted performance tuning on Apex, Omni Studio components, and SOQL queries to optimize system speed and reduce API callouts.

Designed and built dynamic Lightning Web Components (LWC) for use in both Experience Cloud portals and internal caseworker applications.

Created reusable and configurable LWC components to support data entry, record viewing, progress tracking, and document uploads.

Implemented form validations, conditional rendering, and modal interactions using LWC to enhance the user experience and reduce data entry errors.

Integrated LWC components with Apex controllers and OmniStudio data for real-time interaction with Salesforce records and external systems.

Developed custom file upload components to allow citizens to securely attach supporting documents during benefit applications.

Used Lightning Message Service (LMS) and pub-sub model to enable inter-component communication in multi-tab or multi-step user interfaces.

Created and maintained technical documentation, including solution design, configuration guides, and deployment steps for internal teams and external vendors.

Worked closely with QA teams to write and execute test cases and automation scripts, ensuring high-quality releases with minimal bugs.

Provided post-deployment support and bug fixing, addressing user feedback and ensuring system stability after each release.

Client: sigma Health Aug 2019– Apr 2022

Role: Salesforce Developer

Responsibilities:

Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.

Triggered interface events by user interactions, which includes Lightning Component framework and also involved in building Lightning Components using the aura framework.

Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.

Configure and maintain Salesforce Sales Cloud features such as lead and opportunity management, forecasting, and reporting.

Create and maintain Marketing Cloud integrations with Sales Cloud and other systems.

Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better. Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed them on to the component.

Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.

Worked on Lightning Process builder flows, Connect API, Chatter, and quick Action.

Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

Developed heavy Integration components for data integrity with legacy systems and implemented event centric integration using REST API.

Used Visual Studio, Lightning app builder for configuring, coding, modifying and testing of applications in Salesforce.

Responsible for setting up OAuth to enable external client applications to communicate with SFDC platform and Configured Single Sign-on SSO using SAML with Ping federate identity provider.

Worked on various Custom Objects, Relationships, Tabs, Lightning apps, Salesforce1, Validation rules, Page layouts, Search layouts, Compact Layouts to organize fields in Classic and Salesforce1, Custom Links/Buttons and Related Lists.

Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.

Deployed applications from sandbox to sandbox/production using migration tool Change set.

Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.

Developed and configured Dashboards and Report Folders for different user profiles based on the need in the organization.

Worked on data sharing on Opportunity and custom objects using Apex managed sharing using triggers.

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