Advanced worked available

d-DAMAS dé PLANCHER

438-***-**** ***************@*****.***

● Trilingual French, English, and Creole

● Over 15 years of experience in Customer Service

● Self-motivated with the ability to handle a high volume of work and multi-task assignments

● Can identify the needs and problems of others quickly to provide a solution

● Knowledgeable in making an organization run smoothly

● Ability to bring others to a particular point of view through interpersonal communication and sales techniques

● Advanced skills; Real-World Focus customer service certificate, BSP license Private Security Guarding, Microsoft and Adobe applications, FL Studio, DJ, CNESST First Aid and CPR, WHMIS, Smart Serve, COVID-19 Awareness for Foodservice, Canadian Food Safety, and Forklift Operator

● Over 15 years of experience in various aspects of the Music Industry EXPERIENCES

Shipping and Receiving JUN 2023 – MAR 2025 Groupe PROTECH Montréal, QC

● Pick up orders for shipping using a reach forklift

● Restock merchandise into proper places

● Maintain a clean and hazard-free environment

Bilingual Primary Assistance DEC 2020 – JAN 2023 ACM Global Excel Windsor, ON

● Submit emergency travel insurance claims

● Guide travelers to facility or clinic

● Explain terms, conditions, and exclusions of insurance policy Shipping and Receiving / Forklift Operator / Lumber / Inventory Specialist) MAI 2020 – OCT 2020 Cuisine Crotone Kitchen Montréal, QC

● Load kitchen cabinets and accessories into a 53-foot trailer

● Help process merchandise of the production line

● Kept the Shipping department clean and presentable Inventory Specialist / Reach Truck Operator APR 2019 – JAN 2020 Excel Personnel Saint-Laurent, QC

● Pack REITMANS’ online purchases for delivery

● Restock DOLLARAMA's inventory list

● Prepare NEPTRONICS' merchandise for shipping

Bilingual Customer Service Representative

APR 2016 – JUN 2018 Randstad Toronto, ON

● Respond to Dyson Ltd's inbound customer service calls.

● Explain product details, assist clients with purchases, and process returns/refunds.

● Troubleshoot devices and assist clients with repairs. Construction Subcontractor / Skid Steer Operator / Hino Truck Driver JUL 2013 – DEC 2019 A1 Services Toronto, ON - Montréal, QC - Windsor, ON

● Provide Home Demolition, Landscape, Residential/Business Moving, Tree Cuts, and Waste Disposal services.

Kitchen Cook / Customer Service Representative

JAN 2010 – MAR 2014 STREET HELP / UNIT 7 Windsor, ON

● Cook food for the homeless.

● Provide positive and mannered customer support.

Bilingual Sales Representative / Data Entry

FEB 2007 – SEPT 2009 S&P Data Toronto, ON

● Strengthen Bell Media’s SuperEcran, The Movie Network, and Super Channel TV Program upgrade.

● Respond to inbound calls; clarify billing and explain account inquiries. Customer Service Representative / Telecommunication Sales Representative / Sales Supervisor / General Sales Manager / Disc Jockey

OCT 1999 – FEB 2007 PUBLI-CAN Marketing Montreal, QC,

● Ensure company policies, procedures, and guidelines are appropriately developed an implemented. ● Maintain the proper sequence of sales orders.

● Provide entertainment services.

EDUCATION

2025 Montréal Elite Security

2023 Signal Driving School: Forklift Certificate

2021 Ve’ahavta Skills Academy

2019 COVID-19 Awareness for Foodservice, Canadian Food Safety 2016 Fred Victor: First Aid/CPR, WHMIS, Smart Serve, and Food Handling 2008 Universal Truck & Forklift Training: Forklift Certificate 1999 Fort-Myers Senior High School: High School Diploma c/o JUN 1999

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