Pharmacy Technician Customer Service
Resume:
Keannia Williams
Orlando, FL
*************@*****.***
Willing to relocate to: Tampa, FL - Orlando, FL - Kissimmee, FL Work Experience
Pharmacy Technician
Walgreens-FL
October 2023 to February 2025
My duties as a pharmacy technician is to make sure the patient has have their medication filled at the right time. Before filling we made sure we informed the patient if they were covered by the insurance or the would have to pay a pay out of pocket . I also would have to update the patient information and to give them the status on what's going on with their medication and how to use it. I played a very important role in my job and I take it seriously because we are dealing with others medication for their health. With that being said I have to be careful on filling the correct medication for my patients and making sure that they get the right dosage as well. We speak with doctors, providers, pharmacists and healthcare workers in the field to make sure the patient have the medication they need. Transferring medication to different pharmacies was also another job I’ve done. If the patient is not able to pick up the medication at the location.
Patient Care Coordinator
Walmart-Orlando, FL
January 2023 to March 2023
I was a patient care coordinator for 2 months. I helped with fill ins, updating personal information, documentation for the clients to make sure the we have the specific medication that they are looking for. It was definitely a great job. Unfortunately I had to move due to death in the family so I had to give up the job. I learned a lot from it and I was happy To gain the experience and I would love to continue into this career.
Customer Service Representative
The Results Company-Sebring, FL
September 2020 to December 2022
I used to be a Hulu customer service agent I helped customers log into their account update payment information technical issues change email addresses and passwords etc. we all know it’s not easy to Assitant an impatient customer but I try my best and put in a lot of effort to make sure the customer is pleased before getting off the phone. I been working for Hulu for 2 years. If customers had a problem with error issues I would be the person to fix hat problem Customer Service Representative
The Results Company-Florida
January 2018 to September 2020
• I used to be a roadside assistant agent I’ve been working there for two years. I participated and assisted customers with tows flat tires, if they ran out of gas, if they got into an accident I would call the emergency line and then schedule a tow.and etc. I would contact the insurance company to make sure that they were covered for the tow I would have to document the vehicle description and license plate. I made sure that I assisted the customer and made sure that they were happy with the results Education
High school diploma
Avon Park High School - Avon Park, FL
Skills
• Phone Etiquette
• Cleaning Experience
• Cashiering
• Leadership
• Sales
• Word Processing
• Communication skills
• English
• Computer Skills
• Insurance Verification
• Typing
• Time Management
• Growing experience
• Data Entry
• Microsoft Word
• Microsoft Excel
• Medical Office Experience
• Computer Operation
• Microsoft Powerpoint
• Cash Handling
• Microsoft Outlook
• Organizational Skills
• Customer Service
• Workforce management
• Medical terminology
• Microsoft Office
Certifications and Licenses
Driver's License
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