Customer Service Data Entry
Resume:
Judy G. Bennett
Cincinnati, OH 45217
*****.*******@*****.***
PROFESSIONAL SUMMARY
Customer Service professional with 15+ years’ experience in data entry and invoice processing. Proven strengths include meeting and exceeding goals through excellent interpersonal, motivational, and communication skills. QUALIFICATIONS
15+ Years of Customer Service Excellence Constantly exceeds set goals and productivity Deliver High Level Performance Eager to learn new tasks Multi-Line Switchboard Operations Proficient in Microsoft Office 10 Key Processing Organized and Self Motivated
ERPs: Freedom 3, RMS, Desktop, Hogan, PeopleSoft
PROFESSIONAL EXPERIENCE
Accounts Payable Rep January 2021-Current
Cincinnati Children’s Hospital Medical Center, Cincinnati, OH
Contact Vendors Regarding Past Due Invoices
Research Vendor Statements
Collaborate with internal team regarding past due invoices Customer Service-Credit Union November 2020-January 2021 Cincinnati Children’s Hospital Medical Center, Cincinnati, OH
Provide excellent customer service
Process Deposits and Withdrawals
Customer Service-Credit Union February 2020-March 2020 Cincinnati Children’s Hospital Medical Center, Cincinnati, OH
Provide excellent customer service
Process Deposits and Withdrawals
Collector February 2012-September 2019
US Bank, Cincinnati, OH
Cure delinquent accounts 0-29 days; also manage 60+ day accounts
Set up payment plans to assist customers in delinquent statuses
Review accounts for fraud
Made outbound calls on delinquent accounts
Answered customer calls daily
Met and exceeded my 100 speed-pay goal every month
Named employee of the month several times
Data Entry Lockbox Clerk June 2011-January 2012
US Bank, Cincinnati, OH
Processed invoices
Prepared checks and deposit slip for daily deposits
Reviewed checks/invoices for special instructions given by customers Judy G. Bennett
Sorted mail and process accounts
Prepared information for reporting system
New Account Closer January 2007-November 2010
Fifth Third Bank, Cincinnati, OH
Prepared new accounts, signature cards and new account booklets
Worked daily call list of customers who applied online
Processed all incoming mail
Maintained open communication with applicants and scheduled appointments
Researched incorrectly posted payments
Sent daily emails to customers regarding opening new accounts Depositor Services Clerk June 2004-December 2006
Fifth Third Bank, Cincinnati, OH
Responsible for Quality Control Staffing
Fluent using Vector Keyer
Experienced using Batch Prep Sorter
Promoted to Time Deposit Associate I
Item Processor/Proofer May 2002-June 2004
Fifth Third Bank, Cincinnati, OH
Encoding transactions and proofing 10-key data entry
Met and maintained production
Communicated issues effectively with leadership
Performed routine maintenance of machinery
Customer Service Representative July 1999-April 2002 Coca-Cola Enterprises, Cincinnati, OH
Responsible for overseeing and settling local and out of state routes
Worked directly with drivers concerning accounts and invoice issues
Provided customer service to clients regarding their accounts EDUCATION
Nashville Technical School, Nashville, TN 1976-1977 Data Entry Program
Mt. Healthy High School, Cincinnati, OH 1973-1975
General Studies
Contact this candidate