Data Entry Claims Adjuster

ACTIVE ********v* **/**/**** *:** PM

**** ***** **

Angleton TX 77515

Cell: 979-***-****

E-mail: ********@*****.***

DEIDRE MCKNIGHT

OBJECTIVE: To gain remote employment with top company to bring my seasoned expert experience to grow and continue making the company greater. I am dependable, on time, work great alone or on a team. EXPERIENCE:

06/2023-07/2023 State of Colorado, Internal Revenue Call Representitive

• In bound calls

• Research customer issue and determine which will work best.

• Moved State, not able fulfill

01/2022-03/2023 CSAA/AAA Insurance

Claims Adjuster

• Open claims and own until the completion

• Investigate to determine liability

• Recorded statements from all parties

• Explain benefits, repair options

• Set repairs/rental with customers chosen shop

• Communicate with adverse Carriers and other entities

• Insure claim process stays moving

01/2021-10/2021 Anthem Blue Cross, Health

Benefits Counsler

• Phone system in bound/outbound

• Benefits counsler for members

• Punctual

• Dedicated

• Manage larger than normal claims load, over 800

• Emails in larger than normal volume

• In / Out network for member

01/2014-7/2020 American Family Insurance Englewood, CO Auto Claims Representative

• Handle incoming calls

• Customer resource counsler

• File automobile claims

• Data Entry

• Minor Investigations to determine liability

• Recorded statements

• Work with multiple entities at a time in claim.

EDUCATION

ACTIVE 21565661v2 08/25/2025 6:03 PM

• High School Diploma Lincoln High School

• Associates of Arts Community College of Aurora, CO

• Medical Assistant Certificate Concorde Career College of Aurora, CO SKILLS

• Word/Windows 10

• Outlook Email

• Continued education to process claims

• Pending claims follow-up

• Minor Investigation to determine liability

• Management of claims, continuous review, processing and resolution to completion

• Automatic Call Distribution (ACD) System

• Possess excellent organizational skills

• Extremely detail oriented

• Ability to multitask

• Punctual

REFERENCES

Shannon Escalante 303-***-****, Family

Sunny Garofalo. 818-***-****, Manager

TaLisa Valdez. 720-***-****, Niece

Sarah Davis. 832-***-****, Neighbor

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