Customer Service A Team
Resume:
Cassandra Annette Crane
Moss Point, MS 39563
*********@*****.***
People oriented individual with attention to detail and a positive attitude, coming with strong communication and leadership skills.
Work Experience:
Proctor & Gamble
2021-2024
Associate Researcher, Global Oral Care
● Support projects for North American, Latin American, European, and Asian markets by making and running various tests on toothpaste
● Support Global Oral Care by making toothpaste for Clinical studies, Consumer tests and various in-house testing
● Data processing and modeling on testing results
● Coaching and Training of new hires on Lab Equipment, Testing Processes, Digital Systems, and Raw Material Handling procedures
SBM
2019-2021
Receptionist
● Greet and direct all clients and guests (approx. 30-100) with a warm, professional demeanor
● Create spreadsheets to assist with rosters and product distribution
● Organize and maintain a clean, efficient, and confidential work area
● Answer multi-line phones and direct calls accordingly Cracker Barrel Old Country Store
2013-2018
Trainer/Shift Leader/Server/Cook
● Facilitated the training of new hires in line with the corporate goals and objectives
● Coordinated a team of 3-6 servers to facilitate an enjoyable dining experience
● Created a variety of dishes, while also calculating and adjusting the recipes as needed to fit the store’s demand
● Contributed to the creation of a welcoming environment for every guest Accomplishments
Received Employee of the Year Award (pool of 150 staff)
Created a new server out-work procedure which reduced excess staffing by an average of 6 hours per day Harris Teeter
2008-2013
Lead Customer Service Clerk/Trainer/Cashier
● Oversaw a team of 3-7 front end associates
● Facilitated the training of new hires in line with corporate goals and objectives
● Created a welcoming environment to foster a repeat customer base
● Cash handling and processing of refunds
Accomplishments
Employee of the Month (pool of 200 staff)
Education:
Appalachian State University
Chemistry/Psychology
2010-2013
Skills:
Familiar with Microsoft Office (Word, Excel, Outlook, etc.), Data Entry, Statistics, Multi-line phone system, Retail and Dining POS Systems, Equipment knowledge (digital thermometers, scales, pipettes, microscopes, centrifuge), Proper PPE usage
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