Customer Service Technical Support

Contact

Naama Victor M.

Phone: 619-***-****

Email: State: Naama0515.California **@*****.*** Customer Service Profile

Seven years of experience providing

exceptional customer service, highly

skilled in communication and clients

relationships, motivated to provide

strategies to increase and enhance

customer satisfaction. Engage to

success and improve customer

support to achieve the goals and

expectations needed.

Skills

• Problem Solving

• Communication

• Empathy

• Listening

• Multilingual: Spanish/ Creole/

English

Work experience

T-Mobile

Technical Support (remote)

2022 – 2024

• Inbound and outbound calls.

• Answer to customer concerns.

• Provide accurate information.

• Handle complaints.

• Generating sales.

• Maintain Customer Financial Accounts.

Kohls 2018 – 2020

Customer Service representative (remote)

• Help client place order online

• Create or open account for new clients

• Return and refund damages items

• Recommend potential products or services

• Follow up Call backs

• Notate and maintain record of interactions

Education

•

•

•

Accounting (current)

Microsoft Office Certification

Multimedia designer advance

Contact this candidate