Customer Service Data Entry

Charles A. Hewitt

*** ******* ******, *** *

North Tonawanda, NY 14120

716-***-**** or (cell) 716-***-****

*************@***.***

PROFESSIONAL SUMMARY

Dedicated and hardworking professional with 15+ years of experience in tax preparation

Demonstrates strong leadership skills; establishes positive, professional rapport with team and upper management

Strong communication and customer service skills, resulting in customer return

Works well independently and within a team environment

General computer skills, experience with tax-related software programs

Key Skills

Office Management

Tax Preparation & Processing

Data Entry

Inventory Management & Ordering

Scheduling & Organization

Customer Retention

WORK EXPERIENCE

Office Supervisor/Tax Preparer (seasonal) 12/2010-present

EG Tax Service – Buffalo/Tonawanda, NY

Supervises and coordinates schedules of eight tax office staff including receptionist and tax preparers

Maintains inventory and places orders of all office supplies and paper products on a weekly or bi-weekly basis

Balances registers and reconciles credit card payments for services, and makes daily bank deposits

Prepares approximately 300 tax returns each season independently; oversees preparation of approximately 1200 total for the entire office

Handles customer questions, complaints, and/or discrepancies as needed

Cleaner 6/2017-10/2024

Buffalo State College – Buffalo, NY

Conducted cleaning duties in all restrooms, community spaces, offices, and lecture halls throughout Communications building

Emptied garbage, disinfected surfaces, mopped and vacuumed floors

Stripped and buffed floors in summer “off-season”

Candy Maker 3/2006-6/2016

Watsons Candies, Inc. – Tonawanda, NY

Selected, measured and mixed raw ingredients used in making of sponge candy, caramels, and cream chocolates

Set up, operated, and tended equipment during candy making processes

Cleaned and sterilized processing areas

Tax Preparer 12/2002-4/2006

Liberty Tax Service – North Tonawanda, NY

Supervised six employees when owner was off site

Completed tax returns and processed paperwork as required

OTHER WORK EXPERIENCE

Self-Employed: Santa 2001-present

North Tonawanda, NY

Acts in role of Santa at various businesses, private parties, and charity events

EDUCATION

AAS in Accounting, minor in Hotel Management

Niagara County Community College – Sanborn, NY

ACHIEVEMENTS: Eagle Scout

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