Customer Service Administrative Assistant

Karei McNeal

**** ****** *****, ***********, ** *2301

Phone: 850-***-****

Alt Phone: 850-***-****

Email: ************@*****.***

Objective

To secure a position in Customer Service or as an Administrative Assistant which will enable my writing, organizational, and creative sills to make a positive contribution to the work environment and become an integral part if the company as its customer service representative. Ability Summary

10 Years of Customer Service experience.

7 years of Administrative Assistance experience.

Super patient and very loyal

Learn and adjust quickly to most environments

Always eager to learn something new.

06/2020 - Current Government Analyst

Department of Economic Opportunity, Tallahassee, FL Reviewed applications for the Rebuild Florida program. Approved or denied applications based on criteria questions. Serached database for denied applicants re-approvals. Inbound/Outbound calls to applicants for missinng documentation. Completed transferable skills analysis.

Managed accounts.

06/2019 - 06/2020 Administrative Assistant (Admin Assistant) Department of Management Services, Tallahassee, FL Prepared travel authorizations for DMS staff and E911 Board members. Prepared and processed travel reimbursement documents. Attended monthly Board meetings.

Transcribed Board meeting minutes.

Prepared purchase requisition documents.

Processed grant documents submitted by counties.

Scanned and filed financial documents.

Paid office monthly bills.

Ordered office supplies (MFMP) as needed.

03/2018 - 10/2019 Key Holder/ Customer Service Specialist JOANN Fabrics & Crafts, Tallahassee, FL

Directly supervise and coordinate activities of retail sales workers in an establishment or department.

Duties include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties. 05/2017 - 03/2019 Training and Development Coordinator Walmart, Tallahassee, FL

Employment History

Trained and developed staff.

Assessed employees' needs for training.

Aligned training with the organization's strategic goals Created and manage training budgets.

Developed and implement training programs that make the best use of available resources.

Reviewed and select training materials from a variety of vendors. Updated training programs to ensure that they are relevant Trained in methods and skills to instructors and supervisors. 10/2016 - 04/2017 Jewerly Sales Associate/Customer Care Macy's, Tallahassee, FL

Implemented procedures and systems to prevent merchandise loss. Conducted audits and investigations of employee activity. Developed policies, procedures, and systems for safeguarding assets. 04/2014 - 12/2016 Administrative Assistant

Department of Education, Tallahassee, FL

Scheduled appointments and update event calendars

Arranged staff meetings

Handled incoming and outgoing mail and faxes

Prepared memos, invoices, or other reports

Edit documents

Maintained databases and filing systems, whether electronic or paper Performed basic bookkeeping Secretaries and administrative assistants perform a variety of clerical and administrative duties that are necessary to run an organization efficiently.

While employed with this position I was responsible for making office supply orders on MFMP. I was also responsible for all travel arrangements & travel reimbursements on FLAIR.

04/2013 - 03/2014 Customer Care Specialist

Department of Economic Oppurtunity, Tallahassee, FL Listened to customers' questions and concerns, and provide answers or responses

Provided information about products and services

Take orders, calculate charges, and process billing or payments Reviewed or make changes to customer accounts

Handled returns or complaints

Recorded details of customer contacts and actions are taken Referred customers to supervisors or more experienced employees Customer service representatives answer questions or requests from customers or the public.

01/2009 - 03/2013 Administrative Assistant

Department of Education, Tallahassee, FL

Provided high-level administrative support by conducting research, preparing statistical reports, handling information requests, I completed all travel arrangements and travel reimbursements for 9 Project Managers on a weekly basis in FLAIR.

Performed clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. I used My Florida Market Place (MFMP) to order all office supplies in a timely manner.

Trained and supervised lower-level clerical staff. 09/2007 - 01/2009 Customer Care Assistant

ACS, Tallahassee, FL

This was an incoming call center for reformed Medicaid recipients. Responsible for answering incoming calls to assist recipients on how to choose Medicaid health plans.

Gave information on all health plans recipient was eligible for. Assisted recipient's with demographic information to help make decisions. Data- entry and outbound calls to update health plan changes. 05/2003 Health Admisitration

3 Years of College or a Technical or Vocational School Palm Beach State College, Boca Raton, FL

Education and Training

12/2003 - 12/2007 Administrative Assistant

Palm Beach State College

Occupational Licenses and Certificates

Honors and Activities

Several speech, debate, and journalism awards in both high school and college. References Available on Request

Detailed References

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