Huntersville, NC *****
*********@*****.***
EDUCATION
High school diploma
Hallsboro High School, Hallsboro,
NC
June 1986
Some College (No Degree)
Mechanical Engineering
Gaston College, Dallas, NC
PROFESSIONAL SUMMARY
Dynamic manager with extensive experience at Jersey Dogs, excelling in inventory control and customer satisfaction. Proven track record in staff training and supervision, driving operational efficiency. Adept in sales strategies and report generation, consistently achieving top performance while fostering a collaborative team environment. Committed to delivering exceptional service and results. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. SKILLS
WORK EXPERIENCE
MANAGER
walk on cleaning service Charlotte, North Carolina April 2025 - Current GENERAL MANAGER
Jersey dogs Charlotte, US February 2020 - Current AMUN EL
• Shift and restaurant management
• Telecommunications
• Inventory control and
management
• Food safety practices
• Computer literacy and skills
• Sales and upselling strategies
• Culinary expertise
• Driving proficiency
• Supervision and staff training
• Team assessment techniques
• Customer service and satisfaction
• Report generation and analysis
• Supply ordering processes
• Trained staff on cleaning techniques and safety protocols.
• Coordinated supply inventory and ordered cleaning materials as needed.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• Run 2 hotdog cart in two cities
• Coordinated inventory management to maintain proper stock levels and minimize waste.
• Tracked monthly sales to generate reports for business development planning.
• Oversaw daily operations to ensure smooth service and customer IN HOME NEW DEVICE EXPERT
Asurion Charlotte, US December 2022 - November 2023 SHORT ORDER COOK
Stadium Grill And Tavern Restaurant Charlotte, North Carolina August 2021 - November 2021
PRIVATE CONTRACTOR
Kinard express Concord, US June 2018 - April 2020 INSTALLER
Dish network Charlotte, US April 2016 - March 2018 SHIFT SUPERVISOR
Allied Universal Charlotte, US February 2015 - April 2016 SPRINT CUSTOMER SERVICE REPRESENTATIVE
Sprint wireless Charlotte, US March 2004 - July 2009 satisfaction.
• Deliver and set up new device from at&t
• Assisted with customer requests and answered questions to improve satisfaction.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Prepared and cooked food items according to menu specifications.
• Assisted in inventory management and restocking supplies as needed.
• Operated kitchen equipment such as grills, fryers, and ovens efficiently.
• Driver independent for fed ex
• Managed logistics for timely deliveries to ensure customer satisfaction.
• Adhered to safety protocols when handling hazardous materials or equipment.
• Install TVs, satellite, and upsell products.
• Installed satellite dishes and related equipment for residential customers.
• Collaborated with team members to troubleshoot technical issues during installations.
• Maintained inventory of supplies, materials and tools to complete work on job sites.
• Supervised 6 officers putting rite position to keep property safe
• Supervised daily operations of security personnel at client sites.
• Maintained accurate records of incidents and daily activities for reporting purposes.
• Completed opening and closing duties to facilitate business operations. CERTIFICATIONS AND LICENSES
Driver's License
AWARDS
PERSONAL INFORMATION
Work Permit: Authorized to work in the US for any employer
• Top 5 in sales every month, customer service as well. I have all the sales awards that Sprint had to offer at that time.
• Assisted customers with account inquiries and service-related issues.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Telecommunications award for sales, 01/01/05
• Top sales Sprint 3 years in a row