Patient Access Security Officer

KATESHA L SALMOND

**************@*****.*** * 862-***-***** A: Brooklyn, NY 11225

PROFESSIONAL SUMMARY

As a Patient Access Representative and Community Liaison I ensure the seamless operations of the day to day achievements' in a healthcare environment, delivering quality and extraordinary service. I am highly organized and detailed-oriented with strong skills in medical terminology and patient care protocols. I aim to contribute and continue growth with my team.

WORK HISTORY

SECURITAS - Security Officer

Newark, NJ

Patrol inside and outside premise. Monitor surveillance, respond to alarms and maintain access control. Provided effective communication, observation, conflict resolution, and the ability to handle emergency situation's.

The H.U.B.B, - COMMUNITY LIASON OFFICER

Newark, NJ

01/2016 - Current

Built and maintained positive relationships with public by utilizing strategic plans.

Facilitated press conferences and other outreach events to raise visibility of organizations.

Networked with local organizations, leaders, and consumers, resulting in establishment of new and lasting relationships.

Communicated with community members to assess concerns or current issues and identify corrective measures.

UNIVERSITY HOSPITAL - Patient Access Scheduler

Newark, NJ

03/2024 - 1/ 2025

Answered telephone calls and delivered to internal staff, external clients and other parties.

Scheduled 200 plus patient appointments in respective doctors calendars with timely follow-up calls.

Conducted patient intake interviews, recording and documenting relevant information.

Assisted with medical coding and billing tasks.

Registered and verified patient records before triage with most up-to-date information.

Completed and assisted with the completion of insurance information and mandated forms.

Obtained payments from patients and scanned identification and insurance cards.

Prepared and processed patient referrals and transfer requests.

Visiting Nurse Service of New York - Hospice Customer Service Representative

New York, NY

May 2017 to March 2024

Answered, screened and transferred inbound/outbound medical phone calls.

Clerical duties; including photocopying, fax and switchboard.

Maintained electronic and hard copy filing system.

SKILLS

Community Networking

Medical facility knowledge

Fundraising

Referral Coordination

Needs Assessment

Documentation Management

Clerical Support

Administration and case management

Analytical Thinking

Adaptability and Flexibility

Medical software

Effective Communication

Computer Literacy in Microsoft Office Suite, Spreadsheets, Internet navigation and Search

EDUCATION

University of Phoenix

Tempe, AZ

02/2014

Associate of Applied Science

Business Management

MEDGAR EVERS COLLEGE

BROOKLYN,NY

05/1994

Associate of Science

Nursing Administration

CERTIFICATIONS

Licensed BASIC LIFE SUPPORT/CPR/AED/First Aid

Licensed SECURITY OFFICER SORA

REFERENCE UPON REQUEST

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