Desktop Support Technical
Resume:
Michael Baity
San Jose, CA. **120
*************@*****.***
Objective: Seeking a position with a company that would best utilize my computer, networking and troubleshooting skills.
Qualifications:
Install, configure and maintain hardware/software in Windows environment
Perform Active Directory and Exchange Administration, Office365
Build and maintain desktop, laptop and server images in various imaging systems such as Symantec
Ghost, SCCM, PXE Boot
Setup and maintain network printers, experience maintain Zebra printers
Provide technical support and resolutions to internal and remote users, using SCCM, Bomgar, RDP
Deploy and customize desktops and laptops, in Windows 7 and Windows 10, PCoIP workstations
Engage in cabling and racking of equipment in Server room
Eliminate viruses with Norton Antivirus and other programs
VPN based mobile/remote computing solutions
Employment History:
Abbott laboratories (Wipro) (Sept 2023 – May 2024)
Desktop Support Technician
Experience in maintaining and supporting systems in a medical production environment. Responsible For the technical support of users. Configuring systems and addressing desktop support issues. Manning Walk-in office, ensuring that users are supported in office. Participated in upgrading of systems and software.
Superior Court of CA, Santa Clara County (Sept 2022 – May 2023)
Technology Technician II
Experience in maintaining and supporting systems in a legal environment. Responsible For the technical support of Judges and personnel. Configuring systems and addressing desktop support issues. Field and remote support of users, ensuring that courtrooms are supported technically. Participated in upgrading of systems and software.
VA Palo Alto Health Care System (ISCI) (Feb 2021 – Sept 2022)
Systems Administrator
Experience in conducting routine system administration tasks and logging data in system admin logs. Responsible for maintaining system efficiency. Experience in maintaining troubleshooting a wide variety of systems and networks to include high volume/high availability systems. Knowledge on several debugging protocols and processes. Troubleshooting problems and issues identified by customers and implementing corrective actions quickly.
El Camino Hospital (Getronics) (May 2019 – Jan 2020)
Desktop Support Technician
Helpdesk Support: addressed & closed issues using ServiceNow and TrackIt Ticketing System
Upgrade Systems: imaged and upgraded systems from WIN7 to WIN10
Worked in Medical Environment, some maintenance of medical devices & software
BAE Systems (USPRO) (Aug 2018 – Feb 2019)
Field Technician
Helpdesk Support : addressed & closed issues using Remedy Ticketing System
Desktop Support : corrected issues in Microsoft Windows & Office
Remote Support : Fixed issues using Lync & Bomgar
Active Directory : Ensured systems were in correct groups
San Francisco International Airport (Kelly IT) (Oct 2015 – Aug 2018)
Support Technician
Helpdesk support : addressed & closed issues using ServiceNow Ticketing system
Desktop Support : corrected issues in Microsoft Windows & Office
Field Support : Setup, installed, & upgraded WIN7, WIN10 systems
Remote Support : Fixed issues using SCCM & Bomgar
Deploy and customize, desktops and laptops, in Windows
Active Directory and Exchange administration
San Jose Mercury News (May 2000 – Nov 2008)
Helpdesk Support Technician
PC desktop support for Windows NT/2000/XP systems.
Perform Active Directory and Exchange Administration
Phone and remote support for end users on and offsite.
Installed and maintained network printers and print queues.
Rack and Stack Servers
Therma INC. (May 1999 – May 2000)
Computer Technician
PC desktop support for Windows 95/98/NT systems
Installed and maintained network printers and print queues.
Phone and remote support for end users on and offsite
Education:
Computer Training Academy, San Jose, Ca. (8-94 to 1-95)
Diploma, Computer/LAN Technician, Certificate, CNE Preparation course
Polytechnical Institute of Technology, Santa Clara, Ca. (11-83 to 6-84)
Diploma, Electronics Technology
San Jose City College, San Jose, Ca. (8-79 to 12-81)
General Education courses
Contact this candidate