Project Manager Technical

Swadha Saraswat, MS, PMP®, CSM, PRINCE*

San Francisco, CA Phone 469-***-**** ******.********@*****.*** LinkedIn TECHNICAL PROJECT MANAGER – Cloud Infrastructure / AI & SaaS Integration / Customer Centric / Leadership Technical Project Manager with 6+ years of experience leading cloud infrastructure, SaaS, and AI integration projects from concept to delivery. Skilled in driving cross-functional teams, optimizing delivery processes, and ensuring alignment between technical and strategic business goals. Known for risk management and strong communication across all levels of stakeholders. Certified PMP®, CSM, PRINCE2, ITIL v4, and AWS Cloud Practitioner.

CAREER HIGHLIGHTS

• Delivered APAC primary and disaster recovery data centers, ensuring 99% uptime and strengthening business continuity.

• Oversaw automation of VM creation, OS patching, and health reporting; achieved a 75% reduction in manual processing time, outperforming the 50% efficiency goal.

• Implemented a real-time traceability dashboard, eliminating shipment tracking delays and improving supply chain visibility by over 90%. SKILLS & EXPERTISE

Project Delivery & Execution Cloud Infrastructure(SaaS, IaaS, PaaS) Budget & Cost Control Change Management Risk Management & Mitigation Process Optimization Resource Allocation Agile & Waterfall (SDLC) AI Solution Integration Stakeholder Communication PROFESSIONAL EXPERIENCE

Lumachain, Technical Project Manager Mar 2023 - Oct 2024

• Led 25+ deployments of a GenAI-powered computer vision SaaS product, for major food processing clients, enhancing quality assurance and operational efficiency.

• Implemented a real-time product traceability dashboard, replacing manual 3PL inquiries to instantly track shipments, boosting supply chain visibility by over 90%.

• Facilitated bi-weekly project review meetings with C-suite executives to update on project progress and address any strategic concerns.

• Coordinated with customers, technical teams, and vendors to meet delivery milestones, ensuring project success & customer satisfaction. Group O, IT Project Manager Intern Jun 2022 - Aug 2022

• Supported Microsoft D365 implementation project for Finance and Operations, created Azure DevOps dashboard to improve project visibility.

• Acted as Scrum Master, reducing coordination overhead by 50% through effective Kanban enforcement and streamlined stand-ups. Orange Business Services, Project Manager Sep 2017 - Jul 2021

• Directed a global multi-client Automation Program for VM creation and health reporting, cutting manual workload and increasing operational efficiency by 75% through streamlined SDLC practices.

• Led JIRA training for 50+ employees, streamlining project tracking and reporting, boosting program execution speed by 75%.

• Led network infrastructure implementation for APAC primary and disaster recovery data centers, ensuring 99% uptime and minimizing risk of data loss across the region.

• Led Cost Optimization through data center consolidation, migrating underutilized server racks to maximize space, cut operational costs, and boost cash flow and efficiency.

• Revamped IT Service Desk by centralizing ticket tracking in SharePoint, boosting communication and speeding up issue resolution by 90%.

• Improved alert accuracy by 85% through data analysis using SQL and Tableau, eliminating false alerts and enabling engineers to prioritize high-impact problems.

• Served as Global Security Training Coordinator for 30+ team members, ensuring 100% compliance with new security frameworks and regulatory training requirements.

Concentrix, Senior Practitioner Jan 2017 - Sep 2017

• Enhanced customer engagement by gathering and analyzing feedback from customers and analysts and implementing tailored solutions, leading to a 70% decrease in ISP service complaints. Quatrro Global Services Pvt Ltd, Solution Engineer Oct 2015 - Dec 2016

• Efficiently handled technical queries, ensuring timely resolutions, and facilitated the escalation of complex tickets to specialized teams. EDUCATION

University of Texas: Master of Science, Information Technology and Management, May 2023 Kumaun University: Bachelor of Science, May 2014

TECHNICAL SKILLS

JIRA, Asana, SDLC, Microsoft Office Suite, MS Excel (VLOOKUP, Macros, Pivot, VBA), SAFe, MS Teams, Microsoft Project, Monday, MS Visio, Tableau, Gantt Chart, Salesforce, CRM, Power Bi, Smartsheet, Trello, Confluence, Python, SQL, Kubernetes, Lean & Six Sigma. CERTIFICATIONS & AWARDS

• PMP, Certified Scrum Master, Prince2 Project Management, AWS Cloud Practitioner, ITIL v4, Oracle Certified Foundation Associate.

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