Business Analyst Operations

Sree Vedha Madireddy BUSINESS ANALYST

+1-510-***-**** ***************@*****.*** Milpitas, California- 95035 Linkedin SUMMARY

Business Analyst with 5+ years of experience bridging business needs and technology solutions across healthcare domain. Facilitated 30+ elicitation workshops with clinical, operations, and IT teams. Reduced requirement-related defects by 15% during SDLC by partnering with Business Operations, Sales, Legal, and Compliance teams to gather and refine requirements for insurance platforms. Master's degree in Computer Science from Rowan University.

PROFESSIONAL EXPERIENCE

Humana – Louisville, KY, Business Analyst Jun 2023 – Present

• Ensured project success by leading over 30 elicitation workshops and stakeholder interviews, translating complex healthcare needs into clear functional and non-functional requirements and ensuring compliance with key industry standards like HIPAA and CMS.

• Enhanced user experience and system reliability by analyzing member enrollment and claims processing systems, recommending and implementing improvements that reduced user-reported issues by 12 per week.

• Accelerated delivery timelines by 35% for key contact center projects by optimizing work tracking in Azure DevOps and Jira, improving service responsiveness for Medicare/Medicaid members.

• Resolved critical system issues by designing and piloting interactive UI/UX prototypes for enrollment platforms; incorporated real time feedback from stakeholders to address the top three crash scenarios, improving overall system stability and reducing enrollment errors.

• Ensured data integrity and accuracy by collaborating with cross-functional teams to validate healthcare data flows between front-end tools, claims systems, and reporting applications. United Health Care– Hyderabad, India, Business Analyst Jul 2020 – Aug 2021

• Drove a 15% reduction in requirement-related defects on health insurance platforms by partnering with cross-functional teams to capture actionable insights and streamline requirements throughout the SDLC.

• Ensured 100% compliance with healthcare regulations while accelerating product delivery by 30% by translating complex mandates like IRDAI into clear, actionable system specifications.

• Boosted user satisfaction by 20% on member policy issuance and claims processing tools by translating feedback from clinical and business users into detailed user stories and acceptance criteria.

• Streamlined team on boarding and training for new analysts and testers, improving efficiency by 30% through a comprehensive documentation standardization initiative that resulted in over 90 BRDs, FSDs, SOPs, and UAT plans. Fusion Health Care– Hyderabad, India, Junior Business Systems Analyst Jun 2018 – May 2020

• Accelerated product delivery by collaborating with diverse teams, including data scientists and developers, to design system solutions for healthcare clients that saved over two weeks per release by mitigating the top three project delays.

• Made significant financial growth for clients by creating executive-ready reports that led to $5M in new investor funding and a 15% profitability uplift for healthcare-focused projects.

• Enhanced operational efficiency within healthcare delivery by piloting McKinsey’s proprietary data-analysis tools across 4+ projects, uncovering and addressing critical process bottlenecks.

• Streamlined productivity by implementing Jira for requirements traceability and Selenium for automated regression checks, increasing team output by 2 hours per employee per week for client healthcare accounts. TECHNICAL SKILLS

• Business Analysis & Documentation: JIRA, Confluence, Azure DevOps, ServiceNow; BRD, FSD, RTM, User Stories, UAT

• Data Analysis & Reporting: SQL, Excel, Power BI, Tableau; basic Python(automation and reporting).

• Process Modelling & UX/Wireframing: BPMN, Microsoft Visio, Lucidchart(Draw.io, Gliffy), Wireframing & Prototyping(Figma, Balsamiq)

• Cloud & ERP/CRM: Azure Data Factory(pipelines, validation) Exposure to AWS(S3, Redshift); SAP(enterprise ops), Salesforce

(workflows, reporting)

• API & Systems Analysis: Postman, Swagger; JSON/XML Data validation & integration testing

• Agile & SDLC Practices: Agile(Scrum, Kanban), Waterfall; sprint planning, backlog grooming, UAT coordination

• Domain Expertise: Healthcare (HIPAA, CMS, EHR, claims systems) Risk, AML/KYC, compliance reporting EDUCATION

• Master of Science in Computer Science – Rowan University, New Jersey Sep 2021 – May 2023

• Bachelor of Technology in Computer Science & Engineering – Siddhartha Institute of Engineering & Technology, India Sep 2014 – May 2018

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