Multifaceted Customer Service Professional with Insurance Focus

Heidy Díaz

Hialeah, FL

Phone: 645-***-****

Email: *************@*****.***

LinkedIn: www.linkedin.com/in/ht3001

Professional Summary

Motivated and dedicated professional with experience in life insurance, customer service, and self-publishing. Strong communication, organizational, and leadership skills. Fast learner committed to providing excellent service and contributing to a positive work environment. Professional Experience

Life Insurance Agent

Primerica Life Insurance Agents — Miami Gardens, FL March 2023 – August 2024

• Analyzed clients’ financial situations to determine appropriate life insurance coverage.

• Addressed inquiries, resolved issues, and processed policy updates.

• Attended industry seminars to stay informed on trends and regulatory changes.

• Assessed risk factors and recommended suitable coverage.

• Explained policies, highlighting benefits, features, and premiums.

• Built strong relationships with referral sources. Author & Self-Publisher

Amazon KDP

[Insert Dates]

• Managed manuscript preparation, editing, formatting, and publishing.

• Executed marketing strategies to increase visibility and sales.

• Analyzed sales data and reader feedback to improve performance.

• Coordinated writing, editing, cover design, and launch timelines.

• Produced engaging, high-quality content.

Customer Service Representative

Chalet Restaurant and Gas Station — Okeechobee, FL January 2021 – April 2021

• Assisted customers with product questions and selections.

• Built relationships through personalized communication.

• Helped increase sales through customer guidance.

• Trained new team members on policies and customer service.

• Resolved complaints professionally.

• Used CRM software to document interactions.

• Managed high call and email volume while meeting response goals. Education

High School (12th Grade Completed)

Ernesto Guevara — Cuba / Hialeah, FL

Skills

• Customer Service

• Organizational Skills

• Communication

• Leadership

• Responsibility

• Cold Calling

• Negotiation

• Typing

• Team Collaboration

Additional Information

Enthusiastic and determined professional committed to delivering high-quality work. Fast learner, adaptable, and supportive of a positive team environment.

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