Senior Systems Operator with 20+ Years IT Experience

DAVID KAYSER

********@*****.*** • +1-410-***-**** • https://linkedin.com/in/david-kayser-303bbbb4

SUMMARY

Experienced Technical Support Specialist with over a decade of expertise in troubleshooting, IT asset management, and support operations in high-pressure environments. Demonstrated leadership in managing teams, mentoring staff, and driving improvements in service delivery through effective use of ITSM tools and ticketing systems. Proven record of enhancing customer satisfaction by optimizing technical support processes and ensuring security compliance. Adept at translating complex technical issues into user-friendly solutions while maintaining operational excellence. EXPERIENCE

Axiom Technologies, LLC, Linux Administrator

Sep 2025 - Present

Classified program for the US Army.

Belcan Government Solutions, AV/VTC Program Manager May 2025 - Sep 2025

At Belcan, I managed a team responsible for the oversight of 35 conference rooms and executive offices, delivering top- tier service to the United States Air National Guard. My focus on innovative solutions led to enhanced user experiences and operational efficiencies across all facilities, contributing to a more streamlined workflow and increased satisfaction among high- level clients.

Department of Defense Cyber Crime Center, Technical Support Specialist Apr 2015 - Apr 2025

Provided comprehensive technical support for end-user hardware (laptops, printers, tablets, mobile devices) and software

(COTS/GOTS/Web) in a secure, classified environment. Diagnosed and resolved network, VoIP, VTC conference room setup, and application issues, ensuring minimal disruption and high user satisfaction. Coordinated device deployment, including imaging, configuration, and secure provisioning for laptops, VoIP phones, mobile devices, and peripherals, aligning with IT asset management best practices. Maintained and updated asset inventory and change logs using the Remedy ticketing system, supporting IT service management objectives. Conducted thorough root-cause analysis on connectivity and infrastructure challenges across multiple sites to prevent recurring issues. U.S. Army Corps of Engineers, Senior Support Analyst Nov 2002 - Apr 2015

Managed the complete hardware lifecycle from procurement to deployment, including executing a district-wide refresh of 459 systems across 42 field sites in line with IT asset management standards. Supported disaster recovery operations in New Orleans, Joplin, Minot, and New York, ensuring mission-critical IT continuity under high-pressure conditions. Oversaw a large- scale relocation of district office IT infrastructure in 2009, delivering a seamless transition while maintaining high service levels. LICENSES & CERTIFICATIONS

Microsoft Certified Solutions Expert (MCSE)

Microsoft • 1339391 •

Microsoft Certified Systems Administrator (MCSA)

Microsoft •

CompTIA Secure Infrastructure Specialist

CompTIA •

HONORS & AWARDS

Commanders Award for Public Service

United States Department of the Army •

DAVID KAYSER - page 1 of 1

Contact this candidate