Data Analytics Professional with 5+ Years Experience

ABHISHEK SHARMA

Senior Associate— Operations

Senior Research Analyst 919********* *********@*****.*** pune, Maharashtra

https ww.linkedin.com/in/abhishek-sharma62a2a2a1

Professional Summary

Detail-oriented and analytical professional with over d years of experience across insurance operations, market research, and data analysis, Proven track record in pension find servicing, customer data management, and competitive intelligence. Adept at using research tools and data visualization platforms to deliver actionable insights and ensure operational excellence.

Key Skills

•Pension Fund & Insurance Operations

•Customer Data & Payment Management

•Tax & Address Updates

•Compensation Payout Processing

•Market & Competitor Research

•Data Verification Profiling

•CRM & Research Tools (Zoomlnfo, Hoovers,

Linkedln, Manta)

•SOP Compliance & SIA Adherence

•SEO

Professional Experience

WNS Global Services

Senior Associate — Insurance (Pacific Life Insurance) (3rd Dec 2024 — 22nd Sep 2025)

•Updated customer Tax and address details for pension fund accounts.

•Processed compensation payouts based on policy timeframes and eligibility

•Removed miscellaneous charges in line with policy guidelines.

•Maintained accurate customer and payment records.

Generated welcome letters, pension intimations, and policy communications.

Ensured SLA compliance and high Customer satisfaction.

Ziff Davis Performance Marketing

Senior Research Analyst (lune 3rd 2021 — May 2nd 2024)

Sourced and verified company addresses, industries classifications, and contact details.

Used Hoovers, Manta, ZoomInfo, and LinkedIn for profile vetting.

Analyzed competitors' pricing, sales, and marketing strategies.

Assessed market positions, product demand, and pricing optimization.

Distinct Digital Media

Research Analyst (9th November 2020 - 2nd May 2021)

Conducted web-based research to gather business information.

Verified job titles and email addresses for accuracy.

Delivered client-specific data with high precision.

Wipro Technologies

Back Office Executive (11th July 2017 — 31st December 2019)

Processed transactional data per SOPs and resolved discrepancies.

Applied formulas to compute and analyze data fluctuations.

Prepared reports with insights for senior management.

Collaborated with payment teams to review fee waivers and verify ponfolios.

Technical Skills

• Tools: Velocity, OpenTest, WellsFargo, Accurate Search. Excel, Zoomlnfo, Linkedln, Hoovers, Manta, CRM platforms

Education

Masters Of Business Administration

Modern College,Pune

Bachelors Of Business Administration

SNBP College, Pune

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