Healthcare Administration Professional with Data & Operations Focus
Resume:
BONITA TIFFANY WALL, MHA
***********@*****.***
Professional Summary
Passionate Healthcare Administrator dedicated to providing comprehensive care and administrative support for patients. Skilled at coordinating benefits and services with medical providers, managing internal database and information systems, and processing and organizing medical records. Specializes at maintaining and monitoring supply and inventory.
Skills
Project management
Basic technical support
Data management
Administer payroll
Calendar management
Patient support
Experience
DES Case Manager
Department of Defense April 2022- November 2024
Support the Military Departments’ management of individual IDES cases through the identification and correction of data quality errors, monitoring select case actions to ensure compliance with policy and procedure, identifying and monitoring cases that exceed established timeliness goals, providing assistance to system users, and researching cases as required to correct errors or provide information.
Review requests for case disenrollment and complete required disenrollment actions within the established timeline, or initiate actions to correct issues that prevent disenrollment action.
Engage with Military Department or Department of Veterans Affairs Veterans Benefits Administration points of contact, as necessary to resolve errors.
Apply effective verbal and written customer service and problem resolution skills.
Assist in researching information for presentations and making topic recommendations, developing draft briefings, newsletters and other topic-specific communication tools.
Assist in the development of program-related information technology systems, providing functional subject matter expertise to system developers/configuration specialists and participation in user acceptance testing.
Medical Program Support Manager March 2021-Novemeber 2021 Department of Homeland Security
Conduct Primary Source Verification of DHS Medical Professionals data and required documents to ensure their credentials are accurate and legitimate. Led the successful data migration with minimal operational impact during the deployment of a new credentialing application. Performed a complete audit of the source data to ensure data quality.
Process credentialing packets within a timely manner (IAW Credentialing SOP).
Serves as the credentialing program point of contact. Conduct on-line state licensing and certification organization data base for current credentials. Process credentialing packets within a timely manner (IAW Credentialing SOP). Completes National Practitioner Data Bank (NPDB) data input, enrollment, and report management.
Receives and reviews both sensitive and non-sensitive correspondence for the credential verification function to appoint and reappoint of DHS medical personnel.
Performs credentialing data entry (SharePoint and ServiceNow), administrative auditing of essential medical provider credentials, database management, and data analysis. Review, track, and recommend improvements to quality assurance standard operating procedures, system and/or database management processes, internal and national audits, and corrective action plans. Ensures compliance with applicable Department, policies, SOPS, Directives, and Instruction.
Business Analyst Jun 2019 Nov 2020
Department of Defense Arlington, Virginia
Import and Export data from “CMS” Content Management System, including the tracking upcoming and future events, Analyze, collect, prepare, and distribute information, including daily, weekly, monthly, and year-to-date statistics. Process requests for information and materials received through the “VWC” Vietnam War Commemoration website, e-mails, and telephone interactions.
Research background information to gather details for decision-making. Manage and Provide input for the development of office operational manuals and instructions and update, as necessary, Provide input on outgoing correspondence for content and quality control and draft, as necessary. Organize meetings and coordinating meeting events including logistical coordination.
Manage the needs of potential and current stakeholders in their recruitment, application processes, event planning, and ongoing communications, Respond to the needs of individual Vietnam Veterans and their families to receive recognition and honor for the Veteran's and family's service and sacrifice, Support and travel, as necessary and needed on a voluntary basis to events sponsored by Commemoration or Commemorative Partners, Provide input for the development or update of DD2956 Forms for the Commemoration.
Jr. Executive Administrator Oct 2018 Jun 2019
Department of Interior
Provides assistant to Office of the Solicitor, Payroll Process and Certify Time Keeping in Quick Time Application for Division of General Law Staff for Region, Local and Fieldworkers. Process Travel Arrangements in Concur for Attorneys. Track outgoing and incoming mail for the DGL attorney through the Office of Solicitor Mail Tracking System, “DTS” Data Tracking System to assign attorneys to appropriate complaints.
Manage new and existing employee at DGL, collecting badges, government issued phones and laptops, Case preparation for Solicitors, Facility support management, ensuring computers, printers etc. are always properly functioning. Maintained an efficient office environment by skillfully routing incoming and outgoing mail.
Project Administrator Jul 2018 Sep 2018
Walter Reed National Military Medical Center
Provides support to the Infrastructure Project, Vet, Validated, and formatted project field data to ensure accuracy and completeness for the assembly of the project deliverable. Enhanced company development initiatives by solving complex issues with corrective action plans.
Collaborated with management, technical crew members, and fellow supervisors to organize productive site operations and achieve scheduled targets. Worked for extended hours to complete projects within deadline and kept other workers motivated to comply with quality standards. Read and understood technical documentation such as blueprints and item details to determine construction requirements.
Legal Office Manager Jan 2016 Jun 2018
Walter Reed National Military Medical Center
Created and Maintained case files in hard copy and electronic file format legal briefs and case preparation for the Navy and Marine Disability Evaluation Medical Board. Reviewed directives and assisted in developing Attorney calendars and schedules, arrange weekly meetings for new service members, analyzed data, and prepared reports for senior JAG Officers and Leadership. Introduced visual color code system, improving user-friendliness in accessing scheduling information on calendar. Exhibited exemplary client focus by responding promptly to phone and email requests. Proofread legal documents, contracts, and correspondence for legal team.
Maintained confidentiality of records and documents during legal proceedings, including litigation, negotiations for settlement, and depositions. Clearly communicated messages to clients and attorneys with accuracy and detail. Helped clients and attorneys’ complete important forms like accident reports and trial requests. “VTA” Veterans Tracking Application to ensure accurate information on services for upcoming hearing status.
Medical Support Administrator Jan 2015 Jan 2016
Walter Reed National Military Medical Center
Resolves clinic complaints of an administrative nature and refers all other complaints to the patient’s representative’s office or to the appropriate office where the issue can be resolved. Compiles data for a variety of reports and prepares releases of information for patients.
Responsible for the supervisory unit/ward team/service primary ward, Under the direction of the supervisory unit/ward team/service manager. Import and export data from “CHCS” Composite Health Care System “ATHLA” Armed Forces Health Longitudinal Technology Application as appropriate to the area assigned Responsible for the clerical duties inherent in the admission and discharge of patients. Enters, modifies, and retrieves information and data from automated systems, as appropriate to the area assigned,
completes order entries involving patient activities, diets, tests, and medications. Remained calm and poised in emergencies by calmly interacting with patients to avoid stress and panic. Communicated with patients and families proactively to gather information on patient's condition. Delivered excellent patient service and strengthened patient-clinician relationship through positive interactions.
Human Resources Administrator Jan 2013 Jan 2015
Walter Reed National Military Medical Center
Counsel employees and managers/supervisors on employee benefits and employee groups when changes occur in the status of entitlements Advises managers/supervisors on all aspects of employee benefits (health insurance and life insurance) to enable them to furnish information to their employees. “eMILPO” Electronic Military Personal Office.
Produce correspondence, memoranda, directives, forms reports; create or maintain spreadsheets and databases, Computes, or assists employee/supervisors in completing paperwork associated with employee benefits. Processes claim forms or applications for health benefits, life insurance and thrift savings plan. Investigates and reconciles inconsistencies and errors in health insurance registrations. Coordinated personnel and administrative actions for soldiers, Oversaw and monitored Military Occupational Specialty program; promotions/reductions, evaluations, awards, military personnel files, leaves and passes, military orders, Contingency Operation for Active Duty Operational Support orders and personnel actions, Accomplish work in accordance with prescribed regulations, policies and procedures Handles complaints and problems as they relate to Human Resource military personnel programs/actions. Provided first-line customer service by responding to all HR for HR-related inquiries.
Medical Support Administrator Jan 2011 Sep 2012
Walter Reed National Military Medical Center
Serves as a receptionist, delivers, and notes telephone messages for the staff and answers routine inquires. Hand-carries documents for coordination and signature including pickup when documents are coordinated/signed, Records and files information on specific cases, current projects, and/or studies.
Monitors stock levels of a variety of office supplies, Updates Policies, Procedures, forms and protocols as directed by Nursing Policy and Procedure, Retrieve Medications for Patients from the Pharmacy, Procedures and examinations or sending specimens to the laboratory, Assembly Admission Packages for Patients, Assembly transport packages for patients, Processing discharge forms, as well as Death Chits. Organized, reviewed, and forwarded incoming test results to the physicians. Delivered excellent patient service and strengthened patient-clinician relationship through positive interactions.
Education
Bachelor of Science: Health Care Administration, Long Term Health Care Mar 2019
University of Phoenix Arizona
Master: Health Care Administration Feb 2021
University of Phoenix, Arizona
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