Operations Leader with Multi-Role Experience

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

Sharon Ragusa

Gulfport, Mississippi 39507

228-***-**** ****************@*****.***

Results-focused professional with a proven track record managing multiple, concurrent projects with strong problem solving and follow-through capabilities. Recognized as a natural leader with a special talent for transitioning strategy into action and achievement. Possess strong and decisive leadership qualifications with effective analytical, critical thinking, interpersonal communication, and conflict resolution skills.

• Health Services Administration • Strategic Planning & Implementation • Business & Technology

• Information & Records Management • Office Automation & Administration • Hospitality & Guest Services

• Program & Project Management • Staff Leadership & Team Building Microsoft Office Suite (Word, PowerPoint, Excel, Access and

Outlook) and QuickBooks

•

JANUARY 2024-CURRENT

Assistant Store Manager

Gulf Coast Cards & Sports Memorabilia Biloxi, Ms

• Oversaw expenses, deposits and receipts to support recordkeeping.

• Collaborated with store manager to meet revenue goals.

• Interviewed, hired and terminated associates for fully-staffed store and customer satisfaction.

• Supervised and disciplined employees to reach performance targets. SEPTEMBER 2023-DECEMBER 2023

Medical Receptionist/Manager

The Relief Clinic Long Beach, MS

• Gathered information from patients, processed registration paperwork and collected payments.

• Helped patients by telephone and in-person to resolve various billing and scheduling issues.

• Cleaned and prepared exam rooms for patients during busy periods.

• Relayed messages and transferred records between staff and offices to facilitate effective patient care. APRIL 2018-NOVEMBER 2018

Tanning Consultant

Palm Beach Salon

EDUCATION

STATEMENT OF PURPOSE

FEBRUARY 2016-MARCH 2018

Pbx Reservationist

Island View Casino and Resort Gulfport, MS

JANUARY 2015-FEBRUARY 2016

Night Audit/Front Desk

Holiday Inn Gulfport, MS

JANUARY 2013-FEBRUARY 2015

Cashier/Customer Service

Winn Dixie Biloxi and Gulfport, MS

SEPTEMBER 2009-SEPTEMBER 2011

Project Coordinator/Assistant

Branch Electric, LLC Gulfport, MS

JUNE 2006-SEPTEMBER 2009

Table Games Administrator

I.P. Casino Resort & Spa Biloxi, MS

CURRENT

Office Manager, Admin. Asst.

Burton CPA Firm

Office Manager

Onyx Industrial Services (Chevron Refinery) Pascagoula, MS Master of Healthcare Administration (MHA) December 2015 WALDEN UNIVERSITY, Baltimore, MD

Bachelor of Science, Business Administration April 2011 KAPLAN UNIVERSITY, Cedar Falls, IA

GPA: 3.33/4.00

Highly motivated, teamwork and communication-oriented professional with strong accountability to embrace the corporate vision and values of a progressive organization by serving in a challenging career-oriented position.

Contact this candidate