Microsoft 365 Systems Administrator for DoD/Enterprise

Richard Hinson

Enterprise, AL Remote

Email: ********@*****.*** Phone: 334-***-**** Public Trust Eligible

LinkedIn: linkedin.com/in/richard-hinson-411a6b236 GitHub: github.com/rhins021-max

SUMMARY

Microsoft 365 Systems Administrator with 8 years of experience supporting federal and enterprise environments. Skilled in Exchange Online, Teams, SharePoint, Entra ID, Intune, SCCM, and Windows Server. Strong background in hybrid identity, domain migrations, patching, automation, and troubleshooting. Proven ability to improve reliability, security, and operational efficiency in DoD environments.

CORE SKILLS

Microsoft 365 • Exchange Online • Teams • SharePoint • Entra ID • SCCM/MECM • Intune • Active Directory • DNS • DHCP • GPO • IIS • ADFS • Certificate Authority • PowerShell • Windows Server • VMware • Trellix • Forescout • Splunk

EXPERIENCE

Systems Engineer / Microsoft 365 Administrator – ISS / Army DOS, Fort Novosel, AL (2020–Present)

- Administer Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive).

- Support Exchange hybrid, mail flow, retention policies, and patching.

- Manage Entra ID identity lifecycle, access, and provisioning.

- Deploy patches, apps, and compliance policies using Intune and SCCM.

- Troubleshoot AD, DNS, DHCP, GPO, IIS, ADFS, and certificate services.

- Create PowerShell automations for M365, SCCM, AD, and reporting.

- Monitor security and performance using Splunk, Trellix, and Forescout.

- Supported major migration from dot-com to dot-mil including AD moves, Outlook profile updates, DNS/DHCP changes, SCCM boundary changes, certificate updates, and workstation domain re-joins.

IT Systems Specialist – U.S. Army NEC (2015–2023)

- Managed AD accounts, DNS/DHCP scopes, GPOs, and Windows Server.

- Supported Microsoft 365 and hybrid identity operations.

- Assisted with SCCM deployments, imaging, patching, and compliance.

- Troubleshot Teams, Outlook, authentication, and Exchange Online issues.

- Delivered Tier II/III support for servers, VMs, and enterprise endpoints.

Freelance IT Specialist – Field Nation / Remote (2019–Present)

- Provide Microsoft 365 support including mailbox setup, Teams configuration, and SharePoint structure.

- Deploy applications and policies using Intune and SCCM.

- Resolve authentication, mail flow, and device connectivity issues.

PROJECT HIGHLIGHTS

- Large Enterprise Migration (.com to .mil): Supported AD restructuring, Exchange hybrid updates, DNS/DHCP reconfiguration, SCCM boundary adjustments, Intune profile updates, certificate authority migration, and workstation re-joins.

- Exchange Online Hybrid Support: Managed mailbox migrations, retention updates, hybrid mail flow troubleshooting.

- SCCM Automation: Built PowerShell scripts for compliance reporting, deployment validation, and system audits.

- Intune Deployment: Created update rings, compliance baselines, app deployment policies, and device configuration profiles.

- Security Enhancements: Strengthened monitoring and compliance using Trellix, Splunk dashboards, and Forescout policies.

EDUCATION & CERTIFICATIONS

B.S. Cybersecurity (In Progress) – American Public University

CompTIA A+ • Network+ • Security+ • AWS Cloud Practitioner

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