Lead Project Manager IT, Digital Transformation, BPO

Sherif M. Douhan

*******@*****.*** EG +20-100**-***** KSA +966-**-***-****

linkedin.com/in/sdouhan

Profile

Highly accomplished and business-driven Project Manager with 18+ years of experience leading complex initiatives across Managed Services, ITSM, ITOM, ITIL, and Data Governance. Proven track record of successfully delivering over 50 multi-million dollar projects, demonstrating strong communication, stakeholder management, and rapid skill acquisition to achieve significant business expansion and operational efficiencies. Professional Experience

Lead Project Manager

adam.ai – Cairo, Egypt Jun 2024 – Present

• Established and enforced project management standards, processes, governance, and tools, ensuring alignment with business goals and stakeholder expectations.

• Managed conflicts, escalations, and prepared essential project documentation

(charters, cash flow, invoicing).

• Conducted various project meetings (standups, status reports, steering committees) and built strong stakeholder relationships.

Key Clients: MOMAH (KSA), ADNOC (UAE), SCOT (KSA), ZATCA (KSA), KAFD

(KSA), Housing Program (KSA)

Project Manager

Fingerprint Consultancy – Cairo, Egypt May 2021 – Apr 2024

• Managed key client projects, ensuring on-time, within-budget, and in-scope completion through effective coordination and oversight.

• Optimized resource utilization, prepared status reports, and collaborated with clients and internal departments to ensure project compatibility and successful invoicing. Key Clients: Ministry of Health (KSA), Ministry of Education (KSA), Bank Saudi Fransi

(KSA), Capital Market Authority (KSA), Real Estate Development Fund (KSA), Tabadul

(KSA), SABIC (KSA), Vodafone (Egypt), Alinma Bank (KSA) Senior Project Manager / Project Manager

Raya Customer Experience (RCX) – Cairo, Egypt

Senior PM: Jan 2021 – May 2021 PM: Jul 2017 – Dec 2020

• Achieved 60% business expansion with a major food delivery client and implemented business for a leading shipping & logistics client within 4 weeks (vs. 12-week standard), leading to further expansion.

• Reduced overhead cost impact by 15% through client profile analysis and successfully implemented a non-call center business unit, resulting in a 150% business expansion request.

• Awarded “Raya Star Employee” in 2019 for developing project plans, managing stakeholder expectations, and ensuring project delivery. Project Manager

SmartLink – Cairo, Egypt Jul 2015 – Dec 2016

• Managed budget and infrastructure construction for the first branch in Egypt, coordinating with vendors and HQ for IT integration and operational setup.

• Oversaw full branch operations, including managing the hiring process, vendor relationships, and ensuring workflow efficiency and compliance. IT Manager

Almoasher – Cairo, Egypt Sep 2013 – Jul 2015

• Rebuilt IT infrastructure (Cabling, Domain, Gateway, DNS, DHCP, Firewall, Active Directory, File Server, Mail Server, VPN) and implemented IM and Helpdesk ticketing systems.

• Provided technical leadership and guidance to the Helpdesk team, managed workstation setups, and contributed to IT strategy development. Team Manager / Trainer / Technical Support

Concentrix – Giza, Egypt

Team Manager: Dec 2011 – Jul 2013

Team Mentor/Trainer: Jul 2011 – Jul 2013

Technical Support: Jun 2010 – Jul 2011

• Led and developed Support Professionals, ensuring performance expectations and compliance with company policies.

• Coached and mentored team members, provided escalation support, and delivered technical training.

• Provided first-level technical support, resolving issues and escalating complex cases. Owner & Manager

BioHazard Internet Café – Giza, Egypt Mar 2003 – Dec 2010

• Managed all aspects of a successful internet café business, including operations, customer satisfaction, financial records, technical support, and LAN network management.

Education

• Project Management Professional Diploma – RITI, 2018

• B.Sc. in Computer Science – Modern Academy, Giza, Egypt (2000–2005) Professional Development

•Managing AI Governance in Organizations with ISO 42001 (2025)

• Tamkein for Training and Development: Governance of Organizations ISO 37000 : 2021 (2025)

• BrainQuil: Supervisory Development Program (2019)

• Quest: High Impact Presentation (2018)

• HP Life E-Learning: Effective Leadership, Strategic Planning, Basics of Finance, Business Email, IT for Business Success, Profit & Loss

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