Experienced Customer Service & Security Professional

VIVIAN DAVIS

**** ******** ** *******, ** *****

346-***-**** *******@*****.***

OBJECTIVE

My goal is to become associated with a company where I can utilize my skills and further my experience while enhancing the company productivity and reputation.

EXPERIENCED BC

Kentucky Fried Chicken Corp.

Houston Tx

5/2015 -4/ 2017

Cashier/ Head Greeter

Inspect quality control of customer service for the store.

Serve as head cashier at one of the busiest company locations in the state.

Contemporary Security Services

Houston Tx

2/16 - 05/18

Parking attendant

Excellent customer service as a greeter with luggage loading experience.

Inbound call operator for advanced customer issues and support.

Securing the premises as my duties of a unarmed security officer.

I have received my CPR first aid license on 8/2017.

Houston Harris Division patrol

Houston Tx

09/2017-10/2018

Dispatcher

*Make sure everyone is on post report on duty

*Check bags and Monitor security cameras ;

*Document every activity that goes on when Dispatching patrol officer or when there is reported strange activity on property ;

*Check in and out employees that work on property as well as visitors ;

*Send out emails and verbal Pass Downs to next Officer when coming on duty ;

*Document Incident reported and send of Incident report Emails

Brosnan Security

Houston Tx

10/2018-07/2020

● * Post security officer

●* Observe and report strange activity

●* Securing outside perimeter

●* Retail security

●* Monitoring aisle for strange activity

Agero roadside assistance customers service

( work from home)

06/2021- Present

●* Answers in coming calls and assist with roadside service

●* Call back customers to assist with roadside service

●* Collect customers information to better assist roadside

●* Dispatch service providers (Tow service)

●* Document all information in real time for Service providers and for clients (Agero) data collection. ● * Collect payments to provide better service for customers

Star Home Health Inc

Houston Tx

05/18/2022-current

●Assists clients with daily activities such as personal care, meal preparation and medication reminders.

●Shopping for clients such as groceries and medication pick ups

●Assist with light cleaning for clients

●Remaining alert to problems or health issues of clients and competently response.

●Help maintaining clients optimal health by overseeing medication administration and every doctor’s appointments.

EDUCATION

08/2014-05/2014 Madison High School

07/2020-2021 Ogle School for Hair, skin and Nail

CERTIFICATE AND ACKNOWLEDGMENT

●High school Diploma -05/2014

●Level II Non- Commission security license 02/2020-02/2022.

●Cosmetology Graduate certification - 11/2021

●Licensed Cosmetologist - 11/2022-active

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