UCaaS & Telecom Engineer with 10+ Years Experience

Anthony McLeod

**************@*****.*** linkedin.com/in/anthony-mcleod-04071886

Professional Summary

Highly accomplished UCaaS & Telecom Engineer with 10+ years of experience designing, deploying, and optimizing enterprise voice, CCaaS, NG911/public safety, and trading-floor communication environments. Expert in Cisco UC (CUCM, Unity, UCCX, Expressway), Webex Calling, Webex Contact Center, Genesys Cloud Architect, SIP/WebRTC, and high-availability voice systems. Proven ability to modernize communication infrastructures, reduce downtime, and deliver secure, scalable solutions across healthcare, utilities, finance, and enterprise environments.

Technical Skills

UCaaS & Unified Communications: Cisco CUCM, Unity, UCCX, IM&P, Expressway, CER, Webex, Zoom, Teams

Contact Center & CCaaS: Webex Contact Center, Webex Calling, Genesys Cloud Architect, Cisco UCCX, IVRs, API integrations

Public Safety / NG911: ESInet, P-25, ECRF/ESRP, LIS, LVR, ELVR, SMS/RTT/TCC routing

Trading Systems: IPC Unigy, Turrets, Nexus, Hoot & Holler, NICE loggers

Networking: SIP, RTP, H.323, MGCP, Q.931, TLS/SRTP, VLANs, QoS

Automation & APIs: REST APIs, Webhooks, Vonage Studio

Tools & Platforms: ServiceNow, CRM Integrations, Runbooks, Staging/Production

Professional Experience

UC & Telecom Engineer – NYC Health & Hospitals (May 2022 – Mar 2025)

- Engineered and administered Cisco UC platforms (CUCM, Unity, IM&P, Expressway, CER).

- Designed and deployed IVRs, call flows, and automation using Cisco UCCX and Genesys Cloud Architect.

- Managed and supported Webex Calling and Webex Contact Center environments.

- Responsible for deployment configuration, provisioning, call routing, system maintenance, and end-user troubleshooting.

- Administered Webex Control Hub (calling, meetings, messaging, analytics, hybrid services).

- Engineered SIP trunking, PSTN routing, and coordinated ISP/vendor delivery and maintenance.

- Supported TTY devices, Polycom systems, and Verizon One Talk.

- Delivered MAC requests via ServiceNow and supported Bi-Amp paging system deployments.

Cisco VoIP Engineer – First Energy Corp. (Feb 2021 – Apr 2022)

- Engineered and supported NG911 ESInet architectures and public safety systems.

- Integrated P-25 radio systems with VoIP networks for emergency dispatch.

- Configured LIS, LVR, ELVR for accurate emergency routing.

- Conducted failover, simulation, and disaster recovery testing for PSAP environments.

- Managed SIP trunking, ISDN/T1 circuits, and secure TLS/SRTP voice paths.

Lead VoIP Engineer – TCS / Trading Floor (Apr 2018 – Apr 2020)

- Managed trading floor communications including IPC Unigy, turrets, hoots, and NICE loggers.

- Integrated collaboration platforms (Webex, Zoom, Teams).

- Maintained CUCM clusters, SIP/H.323 endpoints, WebRTC technologies.

VoIP Engineer – Con Edison (Oct 2016 – Apr 2018)

- Supported CUCM, Unity, Expressway, Jabber, Zoom platforms.

- Supported NG911 systems including ESInet, ECRF/ESRP, P-25 radio integration.

- Managed SIP/MGCP/ISDN voice services and LEC circuit activations.

- Conducted redundancy and failover testing for emergency call environments.

Voice Trader Engineer – IPC Systems / Barclays (Nov 2013 – Oct 2016)

- Supported IPC Unigy, Nexus, Pulse, Cloud9, NICE loggers for trader voice systems.

- Executed MACs, backend builds, testing, and system cutovers.

- Configured SIP gateways, VLANs, routers, and voice infrastructure.

Senior Voice Engineer – 21st Century Fox (2012)

- Supported enterprise conferencing systems (Polycom, Cisco, Crestron).

- Managed SIP trunking, DMA/RPVM bridge services, and AV environments.

- Provided executive-level white-glove support.

Voice & Video Engineer – Yale University (2012)

- Provisioned Cisco video endpoints and Crestron control systems.

- Managed streaming setups, robotic cameras, and digital broadcast systems.

Network Engineer – Johnson & Liebman (2009 – 2011)

- Managed Cisco UC systems and VoIP protocols (SIP, H.323, MGCP).

- Configured routing (OSPF, EIGRP, BGP) and optimized network performance.

Certifications

CCNA • Certified VoIP Telephony Engineer • IPC Unigy UMS Certified

Projects & Achievements

- CCaaS deployments: Webex Contact Center, Genesys Cloud

- UCCX automation and API-based workflows

- NG911 modernization and routing enhancements

- Trading floor voice system optimization

Contact this candidate