Multifaceted Hospitality and Operations Professional

MA

SUMMARY

Dedicated and versatile worker with * years of experience across bakery operations, painting, hotel services, and business management. Skilled in customer service, administrative duties, team coordination, and hands-on technical work. Gained practical experience in bakery operations, ensuring product quality, food safety, and customer satisfaction. Adept in painting with strong attention to detail, surface preparation, and aesthetic finishing for both residential and commercial projects. Demonstrated excellence in hotel service roles through effective guest handling, housekeeping supervision, and hospitality support. Experienced in business management and administration, overseeing daily operations, staff coordination, and client engagement. Passionate about delivering exceptional service, improving operational efficiency, and maintaining customer satisfaction through skills gained from years of work and apprentice training. Known for strong motivational abilities and a proven history of building positive relationships with customers and team members from diverse backgrounds.

BIO DATA

Place of Birth: Benue State

Date of Birth: 28th, September, 1999

Marital Status: Single

State of Origin: Imo State

Local Govt. Area: Ezinihitte Mbaise LGA

Nationality: Nigeria

SKILLS

Record Keeping Ability to Adapt

Documentation Progress Notes

Record Keeping Teamwork

Creative

CERTIFICATION

Secondary School Certificate (NECO, WAEC)

Obama secondary school ezinihitte mbaise LGA, Imo State

- Graduated: 2018

- Position Held: Senior prefect

- A level diploma

- B.Sc in microbiology (University of Lagos)

WORK EXPERIENCE

B.Sc. Microbiology

University of Lagos, Nigeria

2021 – 2025

- Currently have a degree in Microbiology with focus on medical and environmental microbiology, molecular biology, and laboratory techniques

- Gaining hands-on experience through practical sessions, research projects, and laboratory training

- Developing strong analytical, research, and scientific communication skills

- Preparing for a professional career in clinical, industrial, or academic microbiology

Bakery Assistant

Virgie-En Bakery, Surulere & Ogun State

2020 – 2024

- Operated and maintained baking equipment while producing bread, pastries, and other baked goods

- Assisted in daily bakery operations including mixing, proofing, baking, and packaging

- Ensured hygiene and food safety standards were met consistently

- Delivered excellent customer service and supported inventory and stock management

- Worked closely with the team to meet production goals and maintain product quality

A-Level Diploma in Health Science

University of Lagos, Nigeria

2019 – 2020

- Studied foundational courses in biology, chemistry, and health-related subjects

- Gained knowledge in human anatomy, physiology, and basic pharmacology

- Developed academic and practical understanding of health science principles

- Prepared for further education and career in the healthcare field

Painter (Self-employed)

Lagos

2015 – 2018

- Handled residential and commercial painting contracts

- Delivered high-quality finishing with attention to detail

- Worked independently and as part of a team

SKILLS

- Customer Service

- Inventory Management

- Teamwork and Communication

- Painting and Interior Finishing

- Business Management

LANGUAGES

Igbo and English

HOBBIES

Travelling, Music and Reading

PROJECTS & ACHIEVEMENTS

Bachelor of Science in Microbiology (2021 – 2025)

Graduated with a B.Sc. in Microbiology from the University of Lagos, with a strong focus on medical microbiology, molecular biology, and laboratory techniques. Developed solid research skills through academic projects, practical laboratory sessions, and coursework, providing a strong foundation for a career in healthcare or scientific research.

Bakery Operations Experience (2020 – 2024)

Contributed to the smooth running of Virgie-En Bakery in Surulere and Ogun State by supporting baking, packaging, and customer service. Helped maintain product quality and hygiene standards, gaining practical experience in a fast-paced production setting.

Health Science Foundation Program (2019 – 2020)

Completed an A-Level Diploma in Health Science at the University of Lagos, building a strong foundation in biology, chemistry, and health-related subjects. Developed critical thinking and academic skills in preparation for advanced studies in healthcare.

Painting Projects & Client Satisfaction (2015 – 2018)

Completed over 20 residential and small commercial painting jobs across Lagos. Known for detailed finishing, reliability, and on-time delivery, which resulted in high client satisfaction and repeat referrals.

REFERENCES

Mr. Augustine Mbama — 070********

Mrs. Angela Mbama — 090********

MBAMA NWABUNWANNE STEPHEN

Tel: +234********** No 1 Umara Street, Okwu urrata, Owerri, Imo state. Email: **************@*****.***

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