Senior IT Network & Support Engineer

JULIUS OBI

Date of birth: **/**/**** Nationality: Nigerian (Nigeria) Gender: Male Phone number:

+39-340******* (Mobile) Email address: *************@****.*** LinkedIn: https://www.linkedin.com/in/julius-obi-18a09251/ WhatsApp Messenger: 340-***-**** Address: Via 11 Febraio 16, 27039, Sannazzaro De Burgondi, Italy (Home) I am Julius Obi professional IT engineer For more than fifteen year working experience. and with knowledge in networking configuration and system integration and trouble shooting, window server VMware, Microsoft applications office 365 with tactical and strategic capacity of professional experience of Migration and Configuration in corporate networks and private network with good knowledge in networking protocol. I am dynamic and resourceful to work in a team, problem solving skills. self-confident with a higher level of working experience relating to information technology, willing to serve and able to update my knowledge and competent in this field, and also, with a good knowledge business Ticketing application Fluent in Italian language, and English as mother tongue, Good IT skills and very flexible. Seeking a challengeable position networking . Available for transfers national and international 10/06/2023 – CURRENT Milano, Italy

TECHNICAL SUPPORT MANAGER AVASO TECHNOLOY SOLUTIONS IN TEVA PHARMCEUTICAL INDUSTRY ITALY

ICT help desk managers monitor the delivery of technical support services to clients according to the predefined deadlines. They plan and organize the user support actions and troubleshoot ICT problems and issues. ICT help desk managers supervise the help desk team ensuring that the customers get the appropriate feedback and support. They also participate in developing customer service guidelines and in reinforcing the team, good experience Microsoft application office 365, Microsoft Server, Busness application like Service Now for ticketing, Gira, SM9 Avaya call system, mobile configuration on mobileirone IPhone / IPad registration of Device on MDM and IDM as well as configuration of systems laptop and video conferences device.

01/09/2022 – 31/05/2023 Milano, Italy

IT PROJECT COORDINATOR: HERMMERSBACH SPA AT ENGIE MILANO IT project coordinator,

Following the progress of the networks installation and configuration, devices, and applications.

- Checking all activities carried out by colleagues and compiling all details in the company report.

- Constant communication and documentation of all activities carried out, for any subsequent updates

- Checking all data on device are installed and updated correctly in the reports sheet.

- Following up with inquiries on E-mail or Team with other technicians.

- tracking all the operations of the previous weeks.

- installation of Vanilla image on the pc for proper uses.

- Driver update on skynote and Surface

- Check desktop and devices registered on Claud and intune.

- Control of devices in stock - Updates to company reports

- Software installation vanilla and autopilot with all necessary applications

- Installation and configuration of Windows Office 365 applications, Image of Vanilla, Autopilot, Teams

- Network management,

- Troubleshooting network problems and device configuration,

-Give feedback to the Project Manager regarding daily activities carried out.

-following several meetings national and international technicians. And device configuration,

- provide instructions to the colleague on all installation methods of useful applications for the company user.

-Give feedback to the Project Manager regarding daily activities carried out.

-following several meetings national and international technicians. 01/03/2022 – 30/07/2022 Milano, Italy

IT NETWORK SUPPORT OPERATION SPECIALIST: AZIENDA SEZAMO.IT ABOUT ME

WORK EXPERIENCE

Technical support engineer, installation and configuration of network infrastructure, within the company, installation of Network printer configuration, PDA, PoS, User management inbound and outbound, Create, oversee and test security measures (e.g. access authentication and disaster recovery, Systems monitoring via Any desk, VPN, VMware workstations, Planning of daily activities with the slack platform, E-mail outlook. 02/12/2017 – 30/01/2019 Sannazzaro de burgondi, Italy ICT NETWORK ENGINEER MEDIATICA SPA ON SITE IN ENI GREEN DATA CENTER ICT network engineers implement, maintain and support computer networks. They also perform network modelling, analysis, and planning. They may also design network and computer security measures. They may research and recommend network and data communications hardware and software. Technical support of data monitoring and control, server configuration and support

● Performs rollout systems, installation and maintenance of Rack, Cisco equipment, Cage.

● Ticketing Support ITSM tools for organizing incident, request and Problem solving.

● Trouble shooting configurazione

● Microsoft Exchange Outlook Security support, Services Domain Active Directory. 03/12/2016 – 31/12/2017 Pavia, Italy

ICT CONSULTANT JIT INNOVATION TECHNOLOGY SNC

ICT consultants provide advice on how to optimise the use of existing tools and systems, make recommendations for the development and implementation of a business project or technological solution and contribute to project definitions. They raise awareness on information technology innovations and their potential value to a business. They also participate in the assessment and choice of ICT solutions. PC upgrade

● Software installation

● Trouble shooting

● installation/repair und maintenance

● Knowledge of BitLocker encryption

● Worked with 3D printer

● Worked for par time for very long time

● going to different firms and set up network and systems

● repair of Desktops, Notebooks, Printers, DSL-Modem/Router,

● Troubleshooting hardware issues

● Replacing desktop/laptop hardware

● Installation of peripheral devices ( (desktops, notebooks, printer ) Windows XP

● Windows 7

● Windows 10

● Windows Server 2000/2003/2008-2 years past

● working with TCP/IP, cables and routers

● MS PowerPoint 2003 -2010

● MS Excel 2003 -2010

● MS Access

● MS Word 2003 -2010

Server Client Technical support via citric platform.

● Install, Configure, Trouble shooting of Data centers.

● Installation of windows and applications via vnc remotely

● Engage in rollout system and configuration

● Engage in organizing and implementation virtual environment, in particular VMWARE.

● Configuration with Linux for the application of systems clonizatione

● Technical Assistance VIA VNC Remote.

● Microsoft Windows system client support : NT4.0, 2000, XP, Windows Server 2003, 2007, 2008

● Create accounts for user

● Installation and configuration of the network

● Account Configuration server for windows

● Maintenance of Computers and application software

● Configure the printers on the network

● Creation of private and corporate websites

● Mail Setup Microsoft Exchange Outlook

01/02/1990 – 02/01/1993 calaber, Nigeria

HIGHER DIPLOMA Stage Callage State college of education C.R.S Nigeria EDUCATION AND TRAINING

01/02/2005 – 01/01/2006 Vigevano, Italy

NETWORK TECHNICIAN Technical institution Elfol

02/02/2021 – 01/05/2021 Bergamo, Italy

CCNA CERTIFICATION Cisco Network Academy

Mother tongue(s): ENGLISH

Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken production Spoken interaction ITALIAN C2 C1 C2 C2 C1

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user SKILLS.

Design and deploy functional networks (LAN, WLAN, WAN)

• Configure and install software, servers, routers and other network devices

• Monitor network performance and integrity

• Resolve issues tiers of support have escalated by troubleshooting cloud and local infrastructure

• Automate tasks and monitor their effectiveness

• Mentor team members on technical issues

• Create, oversee and test security measures (e.g. access authentication and disaster recovery)

• Communicate with users when needed

• Maintain complete technical documentazione

• Suggest improvements to network performance, capacity and scalability

• Accounting with Sap FI-CO-MM-SD module, Suppliers Account Management/ Vendors

• Account/ Material / Invoice /Banking Transactions,

• Data Supporting Technics and Customizing

• Business Enterprise Analysis with System application product (SAP)

• Business management, administration and coordination

• IT hardware and software technician

• Sales and web marketing strategies,

• corporate networks administrator and support services

• Problem solving (network troubleshooting)

• Microsoft Windows active directory

• Programming language web applications, java, JavaScript, html,

• php, SQL Data base, WordPress, Joomla CMS

• Domain Application System.

I authorize the processing of personal data.

JULIUS OBI

LANGUAGE SKILLS

COMMUNICATION AND INTERPERSONAL SKILLS

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