Remote Customer Service & Scheduler Specialist
Resume:
**Dezirae Straub**
Longwood, FL
***************@*******.***
REMOTE CUSTOMER SERVICE REMOTE SCHEDULER VIRTUAL ASSISTANT Warm, people-focused professional with strong communication skills and experience in customer service, medical office support, and administrative tasks. Calm, reliable, and great with patients, families, and clients. Quick learner with excellent phone etiquette and a strong desire for a stable, remote role with room to grow.
KEY SKILLS
- Remote customer service (phone, chat, email)
- Patient scheduling & appointment coordination
- EMR data entry (can be trained quickly)
- Problem solving & de-escalation
- Microsoft Office & basic computer skills
- Organized, dependable, strong multitasking
- Friendly communication & rapport building
- Kids, families, and senior-friendly communication PROFESSIONAL EXPERIENCE
Medical Assistant – Altamonte DO Family Physician Office Feb 2024 – Aug 2025
- Checked in patients, verified information, and assisted with scheduling.
- Communicated calmly and professionally with patients and families.
- Managed electronic medical records and entered accurate patient data.
- Supported a fast-paced clinic with strong organization and attention to detail. Office Assistant – StraubTek
Feb 2022 – Feb 2024
- Handled phone calls, emails, and appointment scheduling.
- Assisted customers with questions and provided solutions.
- Performed data entry, filing, invoicing, and general office tasks.
- Maintained a calm, professional environment for clients and visitors. Server / Manager – Gators Dockside
Aug 2019 – Jan 2022
- Built strong communication skills and handled customer needs quickly.
- Managed shifts, delegated tasks, and trained new team members.
- Resolved customer concerns with patience and professionalism.
- Maintained a positive, people-focused environment. EDUCATION
High School Diploma
REMOTE-READY STRENGTHS
- Fast learner with strong attention to detail
- Excellent phone presence
- Comfortable working independently
- Reliable with attendance and deadlines
- Calm, patient, and people-oriented
AVAILABILITY
Full-time or part-time · Open to flexible or split shifts Ready to start immediately
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